UK SAGE CUSTOMERS CONTINUE DEFECTION TO NETSUITE
Line 50 Users in the UK Standardize Front- and Back-Office Operations on NetSuite
Businesses Using Multiple Sage Product Lines Recognize Superiority of NetSuite's On-Demand Integrated ERP/CRM/Ecommerce System
LONDON — April 18, 2007 — NetSuite, Inc., the leader in on-demand business management software, today announced that a number of former Sage Line 50 customers in the UK have left behind antiquated accounting software for NetSuite's on-demand business management application that integrates ERP, CRM and ecommerce. In addition, more companies switched to NetSuite from Sage's (LSE: SGE.L) other fragmented, non-integrated product offerings including MAS 90, MAS 200, Accpac, Peachtree, ACT!, and SalesLogix. For more information about how to switch from Sage to NetSuite, please go to www.netsuite.com/sageswitchuk
In conjunction with this announcement, a panel of Sage Line 50 defectors is being featured at a Web seminar Thursday, 19 April at 11:00 am GMT to discuss the benefits of switching to NetSuite. You may attend the Web seminar without charge. To sign up, please go to register now.
In the United Kingdom and North America, Sage has more than 30 different product lines that have been acquired over the past 15+ years. Despite owning these products for many years, Sage has never solved the problem of cross-departmental information flow and its products only integrate weakly, if at all. While Sage touts the ease of upgrading from one product to another — say from Line 50 to Line 100 — these products were developed by different companies and are strikingly different — from the user interface to the data model to the system management requirements. Not only is the act of migrating business data complex but users need to be trained on the new applications. The reality is that it is often easier to migrate from a Sage product to NetSuite than it is to migrate from one Sage product to another. Additionally, the vast majority of Sage's products are built on old, pre-Internet architectures, further increasing the cost of ownership. Unlike NetSuite, Sage products must be managed, upgraded, backed-up and updated manually by in-house resources. Companies can spend more time managing the Sage software than they do running their own business. Also, such client/server applications are hard to access remotely, a key drawback given the distributed business models being used by companies large and small.
"Companies find that when they migrate from Sage, they move from Stone Age software that has to be managed and integrated with other applications, to Internet Age software," said Zach Nelson, CEO of NetSuite. "NetSuite delivers a complete solution to run their business — just by opening a browser window and logging on to NetSuite."
Companies moving to NetSuite from Sage recognize the enormous benefits NetSuite's "one system" architecture brings to their operations. While Sage continues to focus on point-solutions — a different application for each department — NetSuite provides one integrated system spanning CRM, ERP and ecommerce and supporting cross-departmental workflows that mirror how businesses actually operate. This one system architecture eliminates redundant data entry and the cost associated with managing multiple systems for finance, sales, warehouse management, customer support and ecommerce. NetSuite includes user dashboards which provide all the real-time data and applications appropriate for their jobs without having to request manual reports or print-outs from departments that might take days to prepare. As a result, the business efficiency gains experienced following their NetSuite deployment can be enormous and allow companies to provide faster service and achieve higher customer satisfaction than ever before.
As a true on-demand solution — built from the ground-up as a Web-based application accessible through a Web browser — NetSuite enables business users to access the application anytime, anywhere, while reducing the cost of managing, maintaining and upgrading business applications.
Those that switched from Sage in the UK include:
Former Sage Line 50 (UK) users:
Edge Vision (www.edgevision.co.uk), Rickmansworth (UK)
"After having used NetSuite, I can confidently say it has improved Edge Vision's effectiveness in terms of saving employees' time, reducing margin for error, and maintaining the company's profit margin," said Peter Taylor, Managing Director for Edge Vision. "We were using very disparate system-based data before, including various Sage/ACT products, and are now very glad that we made the jump to NetSuite."
Jayex Technology Limited (www.jayex.com), London
"We came on board with NetSuite last year after previously using three different products — Sage Line 50 for accounting, ACT! for CRM, and Excel for stock control and the rest," said Agam Jain, Managing Director, Jayex. "With so many systems, things were disjointed and all over the place. Now with NetSuite everything is coordinated and efficient. With the system being so scalable, our company, which has been in business since 1978, can concentrate on growth rather than chase paper trails."
Opta Sports Data (www.optasportsdata.com), London
"Since migrating from Sage Line 50 to NetSuite, our sales processes have been much more closely integrated with our customer data," said Patrick Murray, CFO of Opta Sports Data.
Those who switched from Sage's other product lines include:
Former MAS 90 users:
GSM Cellular (www.gsmcellular.com), Monsey, N.Y.
"We upgraded from QuickBooks to MAS 90 because we figured it would handle a lot more volume. However, we realized over time that MAS 90 was challenging and quite cumbersome to use," said Mordy Eisenberg, CEO of GSM Cellular "What's more, some of our support people had to look through eight or nine different systems, including MAS 90, to look up one order. It was getting out of hand. Now with NetSuite, we have one package that streamlines everything, which is both a huge time savings and a major decrease in headaches. We're able to get through a lot more cases a lot faster, and it has freed me up to grow the business instead of focusing my time on managing our software application. The kicker is that with NetSuite's advanced inventory management, we've been able to decrease our inventory on hand by 30 percent since we've been using it, while sales have continued to rise."
PS International (www.psinternational.net), Chapel Hill, N.C
"As an international company with people spread out in the U.S., France, Korea, China, Mexico and other places, having a Web-based application for visibility purposes was extremely important to us," said Dan Bruxvoort, Vice President of Finance, PS International, serviced by NetSuite Solution Provider LST (www.LStechnologies.com). "MAS 90 was fine for accounting only, but it didn't give us the ability to adequately track sales from order through logistics and accounting that NetSuite does. With NetSuite we have everything in one product that has tremendous flexibility, and that has been really key."
Former MAS 200 user:
Mionix Corporation (www.mionix.com), Rocklin, Calif.
"With NetSuite I'm able to work from home, which I was not able to do when we were using MAS 200," said Ann Thein, Controller for Mionix Corporation. "Our sales office is out of state so the Internet provides immediate access to customer orders and speeds up deliveries. Also, I like the reporting capabilities with NetSuite. Many things are more convenient now than they were before. And, customer service has been great."
Former Accpac user:
Nobel Learning Communities (www.nobellearning.com) (NASDAQ:NLCI), West Chester, Pa. Preschools, elementary and middle schools across the United States.
"Before NetSuite we were running our financials on Accpac and our customer relationship management in local databases and manual, paper-based processes," said Tom Frank, CFO, Nobel Learning Communities. "Consequently, we lacked the depth of insight required for cash flow, revenue recognition, clear reporting, and timely communication with our teachers, students and their parents. NetSuite has helped us get that information company-wide and at one glance."
Former Peachtree users:
Brivo Systems (www.brivo.com), based in Bethesda, Md.
"We previously used Peachtree and Salesforce.com but wanted something all under one roof," said Brent Stidley, Director of Administration/Controller, Brivo Systems. "Now we have one system where everyone has access to the real-time data needed to efficiently do their jobs."
Former SalesLogix user:
RKI, Inc., based in Phoenix, Ariz.
"Before we were using QuickBooks together with SalesLogix, which weren't integrated and limited us in many areas such as reporting and email marketing campaigns," said Kathleen Konzen, Director of Strategic Development for RKI, Inc. "We switched to NetSuite to have a fully integrated system, including our accounting, sales, email marketing, customer support and reporting. With NetSuite, we don't have to enter information in separate systems anymore — a huge benefit since they were spread across different platforms; we're able to run more sophisticated email marketing campaigns — a dramatic improvement in tracking the success of each campaign; and now we can customize the system ourselves, something we had to pay IT consulting fees to do before."
Former ACT! users:
MRG Document Technologies (www.midrid.com), Dallas
"ACT! was fine for a couple users, but we wanted something enterprise friendly, customizable and that could be used across all our departments," said Brian Nuckels, Manager of Client Connectivity, MRG Document Technologies. "NetSuite was the solution. We needed CRM accessible to the enterprise. The on-demand application appealed to us because we could log in from anywhere and it had the potential to grow with us. In the end, we'll have a single system of record."
Printech, Inc. (www.printech.com), Doral, Fla.
"Before NetSuite, we had three different systems including ACT!, and it was nightmare," said Al Guerra, President of Printech, Inc. "We had to enter each lead three times. Now with NetSuite, we enter a new lead and it populates to all the appropriate places which saves us time and energy."
NOTE: NetSuite and the NetSuite logo are service-marks of NetSuite, Inc.