Guaranteed, Proven Uptime

Guaranteed, Proven Uptime

NetSuite is committed to providing its customers with an outstanding experience with system availability. NetSuite's enterprise-grade redundant infrastructure enables it to provide world-class uptime, averaging 99.96% for more than the past five years.


  • Benefit from round-the-clock availability that powers your business continuity—backed by multiple data centers
  • Know that NetSuite is completely aligned with your availability expectations, with NetSuite's 99.5% Service Level Commitment
  • Trust that you'll get access to NetSuite when you need it, with NetSuite's 99.96% availability track record.

Key Features

  • Strong Service Level Commitment

    • Guaranteed uptime of 99.5% backed by transparent Service Level Commitment
    • NetSuite has achieved a historical uptime track record of 99.96% over more than the past five years
    • NetSuite's SLC is backed by a service credit if availability commitment isn't met
    • Complete transparency providing system status at all times at http://status.netsuite.com.
  • Multiple Data Centers

    • NetSuite maximises application availability by operating multiple geographically separated data centers
    • Data center redundancy includes data mirroring, disaster recovery and failover.
  • Completely Redundant Internet Connections

    • NetSuite's data centers meet or exceed commercial telecommunications standards worldwide for availability and integrity, and provide redundancy that ensures reliable connectivity and maximum uptime
    • No single-point data transmission bottlenecks to or from data centers
  • Backup Power Systems

    • Emergency generators typically provide backup power in less than 10 seconds and are sized to support the entire facility at maximum load
    • Uninterruptible power systems (UPSs) are provisioned in a redundant configuration, with each UPS battery system designed to carry full load for 15 minutes without a generator.
  • HVAC Systems

    • Air conditioning in both data centers is configured to allow for proper heat dissipation, permitting the sites to operate within an acceptable temperature range
    • An N+1 redundant system of HVAC units within each location maintains the flow of air conditioning.
  • Fire Suppression

    • State-of-the-art "sniffer" systems, augmented by heat detection and dry-pipe sprinkler systems, provide the latest fire suppression methods.
  • Seismic Engineering

    • Seismic isolation equipment cushions facilities against movement
    • All equipment is supported by earthquake bracing and anchored to the concrete slab below raised floors.

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