NetSuite for IT Services Companies

Improve Performance with Cloud ERP and Professional Services Automation (PSA)

Do you wish you could reduce time spent on administrative tasks so that you and your staff could spend more time retaining existing clients and generating new business? Is today's increasingly global and competitive marketplace raising the pressure you face to maintain billing rates without compromising utilisation? To meet these challenges, NetSuite's ERP and professional services automation (PSA) software provides you with a real-time view into opportunities, resources and financials that will enable you to deliver service engagements that maximise profitability and client satisfaction.

Learn about NetSuite ERP and about NetSuite OpenAir, our services and project management automation module. Or learn about a specific feature—Project Management, Resource Management, Time Tracking, Expense Tracking, Reporting/Dashboards and Invoicing.

Key Benefits

  • Optimise resource utilisation: NetSuite resource management software helps you identify and assign the right internal resources to the right projects. Need to find someone with a particular skill such as a database architect or Javascript developer, or with experience in a specific industry? A quick search identifies these people and lets you staff them on the most critical projects, ensuring your clients are satisfied with high quality work delivered on-time.

  • Strengthen client relationships: Add client value by sharing detailed project status reports. Clients may have fewer questions for you and remove potential roadblocks in their organisations to ensure the work of your IT services company is a huge success. Have a price sensitive client? Selecting qualified resources with the lowest bill rate can be quickly done in seconds. With automated workflow, reallocate time from administrative tasks to client-facing time.

  • Empower virtual teams: Team members can use NetSuite's collaboration platform to share documents and get project updates, from any location and time zone. With full transparency, responsibilities can be decentralised and team members empowered. With our cloud solution, new team members can be up and running in just minutes. Support for more than 17 languages enables you to easily outsource work to foreign countries.

  • Maximise project profitability: Develop more accurate quotes to mitigate the risk of cost or time overruns. Chances are that you've already done similar work to what a new prospect wants. Instead of starting from scratch, you can start with a similar project as a foundation. With NetSuite's ERP and project portfolio management solutions, you can review key metrics, including timelines, resource needs and profitability and proactively identify areas for margin improvements as you generate a new bid. NetSuite's powerful analytics enable you to apply your management expertise to your own business to identify growth opportunities.

  • Get paid faster: Whether you have fixed fee or time- and material-based projects or a mix of the two, NetSuite enables you to quickly generate an invoice based on time and expense and project completion rates already entered. The invoice can be easily customised, automatically routed for approval and emailed to the client from the system.

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