SuiteSupport

Global Support to Drive Your Business Success


How can you ensure that your questions are answered and your issues are resolved quickly and effectively? How can you be proactive in keeping your solution fully optimal so you can focus on meeting your business goals? NetSuite Services has created a full suite of support services that addresses these types of questions, ensuring success with your solution, while accelerating ROI and mitigating risks.

SuiteSupport offerings range from Basic to Premium to provide you with the answers you need, when you need them. Customers who require a greater level of support can take advantage of Advanced Customer Support (ACS)—an umbrella offering that provides coverage across all products and all services, from technical to functional.


BASIC PREMIUM
Coverage Hours
M–F 8:00 a.m. - 6:00 p.m.
(Customer local time)
Toll-free 24x7 (Severity 1 & 2)
M–F 8:00 a.m. - 6:00 p.m.
Customer local time (Severity 3 & 4)
Eligible to Join the NetSuite User Community
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Access to SuiteAnswers Technical Support Portal
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Online Case Submission
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Telephone Case Submission
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Authorized Support Contacts in Your Organization
2
4
24x7 Critical Access
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24x7 Non-critical Access
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Commerce Response Services*
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*For Premium

SuiteSupport

Data Sheet SuiteSupport

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