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Program Overview

NetSuite CRM+ is the product that all participants in the 2008 National Collegiate Sales Competition (NCSC) will "sell" in each round of the competition. NetSuite CRM+ is a web-based software application for customer relationship management (CRM).

This web page provides a host of resources to help you learn how to use NetSuite CRM+ and how to prepare yourself to sell this product in the NCSC competition.

NetSuite Inc. is the creator of NetSuite CRM+. The company provides web-based software that enables small and mid-sized businesses to manage their entire business, including both front-office capabilities like customer relationship management and back-office capabilities like accounting/ERP, inventory and warehouse management, and e-commerce. The company's products include NetSuite, NetSuite Small Business, NetSuite CRM, and NetSuite CRM+.

We are delighted to be part of the NCSC. From all of us at NetSuite, happy selling and good luck in the competition!

Table of Contents

Training: Learning How to Use NetSuite CRM+

Sales Tools: Learning How to Sell NetSuite CRM+

Contacts and Questions

NetSuite Resources for NCSC Participants

Training: Learning How to Use NetSuite CRM+
  • Accessing Your NetSuite NCSC Account
    You should have already received an email introduction about your NetSuite account from your Professor, Administrator, or the NetSuite Program Manager.
  • If you haven't received this, please contact your professor. (Alternatively, you can contact the Program Manger at NetSuite, Mark Bidwell, at mbidwell@netsuite.com . Be sure to include your school name and contact information in your email.)

  • Web-Based Product Training
    NetSuite is pleased to provide you with a free eLearning training portal where you can access our library of eLearning modules 24 hours a day, 7 days a week.
  • These following modules are designed to provide an introductory learning environment for NetSuite CRM+ functionality:

    General Area Training Module
    Getting Started:
  • Log into NetSuite
  • Getting Help in NetSuite
  • Finding your Records
  • Working with Lists
  • For Sales Representatives:
  • Lead-to-Customer Life-cycle
  • Working with Leads
  • Managing your Activities
  • Managing your Opportunities
  • Creating Quotes/Estimates
  • Working with Contacts
  • Closing the Sale
  • Reporting Your Forecast
  • Click here to access the above free training modules. On this web page, you can see a description and length of each module. Just click to watch.

  • NetSuite Help Center
    To access the NetSuite Help Center, log into your NetSuite account and click on the Help link at the top right hand corner of the page.


  • NetSuite Technical Support
    For Students:
    Phone-based technical support is not provided to students. Instead, you should:
    • - Refer to the online training videos
      - Refer to NetSuite Help Center within your NetSuite account
      - Refer to your Professor

    For Professors and Administrators:
      - For any product questions you are unable to answer, you may call the toll-free Technical Support Line which NetSuite has provided to you.
      - For other questions, please contact:
Sales Tools: Learning How to Sell NetSuite CRM+

    To help you learn how to sell NetSuite CRM+, below we provide various recorded sales presentations and other documents that may be useful. Many of these materials include much more detail than you will have time to cover in a NCSC role-play, so you will need to be strategic in deciding what topics to discuss in your presentation.

  • Features & Benefits of NetSuite CRM+
  • Features & Benefits of NetSuite CRM+

    Datasheet on NetSuite CRM+

  • Sample PowerPoint Slides on NetSuite CRM+
  • Sample PowerPoint Slides on NetSuite CRM+
    To assist with building your presentation, we have included some sample PowerPoint slides that may be helpful. You will need to decide whether or how to incorporate any of these slides in your own sales presentation.

  • Sample Sales Demonstration of NetSuite CRM+ (WebEx)
  • Primary Example Sales Demonstration
    This pre-recorded WebEx session provides an example Sales Presentation of NetSuite CRM+ given by NetSuite Sales Representatives. The reps give a quick overview presentation about the company, then give a product demonstration to a prospective client. Listen for tips on how NetSuite differentiates itself from competitors, and top benefits delivered.
    (Approximate time: 28 Minutes)

    Additional Example Sales Demonstration
    This is a different, shorter example of a pre-recorded product demo of NetSuite CRM+.
    (Approximate time 13 minutes.)

  • Sample Questions & Answers Session (WebEx)
  • Sample Questions & Answers Session
    In this pre-recorded WebEx session, a NetSuite sales representative answers typical questions that potential customers may ask during a sales presentation about NetSuite CRM+.
    (Approximate time: 15 Minutes)

  • Benefit Messages by Product Area
  • Benefit Messages by Product Area
    This document provides bullet-point-style benefit messages by product area that can be incorporated into discussions and product demonstrations.

  • NetSuite Corporate Website
  • The NetSuite corporate website, at www.netsuite.com, has information about the company, our products, and services — including customers, customer success stories, a role-based demo of NetSuite CRM capabilities, and more.

  • Pricing
  • For the NCSC competition, we are using a somewhat simplified pricing structure for NetSuite CRM+. In summary, you can say that the price of NetSuite CRM+ is $129 per user per month. The minimum contract term is 12 months, and all fees must be paid at the beginning of the contract period.

    Here is a summary of what this NCSC pricing includes:

    NetSuite CRM+ Pricing Base Package
    Features Monthly Annual Included Units
    Each Full User $129 $1,548 1 User
    Customer Self-Service Portal Included
    Partner Relationship Management module Included
    Technical Support: Silver* Included
    Expense Reporting + Intranet + Employee SS For Full Users
    Offline Sales Client Included
    Mail Merge/E-mail Communications 30,000 per month
    E-mail Marketing Campaigns 10,000 per month

    * Details of Technical Support: Silver Support:
    This premier package offers your company consistent, reliable, and fast service.

    - Phone Support: NetCARE Silver support customers will have access to a priority phone queue toll line, which is password-protected and restricted to NetCARE Silver customers. You may place an unlimited number of calls each month.
    - Unlimited E-mail Support: You may send an unlimited number of e-mails each month, and expect to receive a response within one business day.
    - NetAnswers Online Support: This online knowledge base offers more than 1,500 self-service solutions, allowing you to find answers to your questions 24 hours a day, seven days a week.
    - Hours of Support: NetCARE Silver support is available Monday through Friday, 6 a.m. to 5 p.m. (Pacific Time), excluding holidays.


  • Other Background Documents
  • "360 View of the Customer: The Silver Bullet for SFA"
    This whitepaper discusses how sales representatives who have an incomplete view of their customers are losing revenue for their organizations – and demonstrates how a CRM system that provides true 360° visibility to customers benefits your bottom line results.

    "Tying Order Management Is Critical to CRM Success"
    This Yankee Group whitepaper explores why it's critical for CRM systems to show an integrated view of each customer. What most CRM systems miss is the ability to see transaction history. Learn how to better serve customers by linking Order Management and CRM.

    "Comparing the ROI of SaaS Versus On-Premise Applications"
    A research report from Forrester that shows the superior return on investment (ROI) provided by SaaS-based applications compared with traditional on-premise applications.

Contacts and Questions

    For questions related to technical support of NetSuite CRM+, please see instructions in the "NetSuite Technical Support" section above.

    If you have any questions about NetSuite's involvement in the NCSC, please ask your Professor or contact:

    If you are interested in learning about employment opportunities at NetSuite after graduation, please contact Mark Bidwell at mbidwell@netsuite.com or visit our website at www.netsuite.com/jobs


 


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