Educational Resources

Learn more about NetSuite accounting / ERP, CRM and ecommerce solutions

NetSuite Services White Papers

Learn what industry analysts say about NetSuite products by reading one of these white papers.

Benefits of Services Resource Planning

This project-driven service economy depends on accurately capturing knowledge-worker productivity—how much time, skill, materials and intellectual property are required to produce favorable client outcomes? New cloud-based services resource planning (SRP) applications have emerged to manage the entire project lifecycle from requirements to quoting, time and expense capture and billing.

» Download the white paper

Professional Services Metrics

While the professional services industry landscape has changed, the underlying metrics to manage services businesses have remained consistent. This white paper examines three core metrics critical to professional services performance and offers practical examples of how you can apply them to measure and optimize your own business.

» Download the white paper

Best Practices of the Best-of-the-Best Professional Services Organizations

In this white paper, SPI Research focuses on four of this year's Best-of-the-Best service organizations, each of which relies on NetSuite's powerful professional services automation (PSA) solution to provide visibility and control across all aspects of service operations. This paper focuses on the best practices that differentiate Best-of-the-Best firms from average firms.

» Download the white paper

TEC Certification Report—NetSuite OpenAir

Technology Evaluation Centers (TEC) is pleased to announce that OpenAir by NetSuite is now TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions. The PPM for PSA evaluation model enables you to compare and evaluate functionality based on TEC's comprehensive model of PPM for PSA software.

» Download the white paper

2015 Professional Services Maturity™ Benchmark

Service Performance Insight (SPI Research) is proud to introduce the eighth-annual Professional Services Maturity™ Benchmark. Each year SPI Research collects data on approximately 200 key performance indicators across all aspects of professional services organizations. Many benchmarks focus solely on financial metrics, but do not delve deeper into the root causes impacting those metrics. SPI Research believes each component of the professional services organization can both positively and negatively impact performance, cash flow and ultimately profit. The purpose of this benchmark is to provide a holistic view of all aspects of PS performance and how subtle changes in one area, for example, revenue growth, impact all other areas.

» Download the white paper

TEC Certification Report—NetSuite ERP for Services Companies

The TEC Focus Indicator presents the results of benchmarking NetSuite ERP against and Industry Average. TEC calculates the industry average for a given software market space based on product data from real-world software solutions, scoring solutions support for hundreds to thousands of features and functions.

NetSuite ERP ranks in the Dominant Zone in the portfolio and project management, resource planning and scheduling, and the time and expense management functional areas. This ranking highlights NetSuite's ERP's competitive strength in these important areas.

» Download the white paper

NetSuite for Services Companies

In today's global economy, modern services organizations must constantly evolve to ensure they provide the talent, skills, and experience to deliver projects that meet or exceed their clients' expectations.

NetSuite is the only integrated cloud-based business suite designed specifically for services companies. It streamlines business processes and provides a comprehensive back-office and front-office foundation, so you can accelerate the productivity and profitability of your services organization.

» Download the white paper

Project-Based ERP Buyer's Guide

The growth engine of the world's economy has shifted from manufacturing to project-based, people-centric services businesses. These businesses rely on project-based Enterprise Resource Planning (ERP), also known as Services Resource Planning (SRP), applications to manage the financial aspects of the firm. These solutions automate core business processes such as quote-to-cash, resource and talent management, time capture and billing, and provide the real-time visibility necessary to improve organizational efficiency and effectiveness.

» Download the white paper

Aberdeen Group: Driving Back Office Profitability with Professional Services Automation

This report identifies how Best-in-Class professional services firms manage their back offices with Professional Services Automation (PSA) in order to maintain profit margins.

» Download the white paper

Professional Services Automation (PSA) Buyer's Guide

This PSA Buyer's Guide provides an overview of important trends, business processes and selection criteria to help project- and services-based businesses evaluate and choose PSA applications, which will provide the level of insight, management and control needed to improve productivity and profitability.

» Download the white paper

Four Reasons Why QuickBooks Is Failing Your Services Business

This white paper draws on real-world stories of small and medium-sized professional services organizations (PSOs) that have upgraded from QuickBooks to NetSuite at critical junctures in their development. It also outlines four common business process inefficiencies that you might see reflected in your own business—the reasons why QuickBooks may be failing your services organization.

» Download the white paper

Market Overview: Project-Based ERP for Service Delivery Professionals

A growing number of organizations delivering project-based services to customers seek business apps that more fully reflect that project focus and apply it to business-processes-powering project management, including project costing, time capture, and billing. Application delivery pros also often need apps that integrate and harmonize project management functionality with the financials and human capital management capabilities of enterprise resource planning (ERP) apps. This report highlights solutions from a group of ERP vendors providing these capabilities and identifies a number of project-based ERP customer best practices.

» Download the white paper