Educational Resources

Learn more about NetSuite accounting / ERP, CRM and ecommerce solutions

NetSuite Retail White Papers

Learn what analysts say about NetSuite products and the latest industry trends and topics by reading one of these white papers.

25th Annual RIS/Gartner Retail Technology Study

Disruption and transformation are the major themes in the 25th annual RIS/Gartner Retail Technology Study. Retailers face significant risks and challenges in 2015, but success awaits those ready and willing to adapt, innovate and differentiate by embracing new strategies and technologies. Download this popular, NetSuite sponsored report to learn key takeaways for continuous innovation and success.

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Research Report: Cloud Solutions Deliver Key Performance Improvements to Retailers

A new research report from SL Associates outlines how a cloud-based business management solution delivers benefits across retail organizations. Download this report to see the quantifiable performance improvements realized by retailers after switching to NetSuite.

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Commerce Convergence: Closing the Gap Between Online and In-Store

Today’s highly connected consumers expect fluid and relevant interactions where their context with the brand is never lost across channels. Unfortunately, too many retailers still treat the in-store and online experiences as separate, frustrating customers and preventing retailers from capitalizing on opportunities for cross-sell, upsell and improved customer loyalty. Download this report from RSR Research to learn how you can bridge the gap between the physical and digital shopping experiences to build long lasting customer relationships.

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Ebook: Your 5 Step Guide to Driving Unlimited Retail Growth
Discover how leading retailers have built customer-centric businesses to drive growth.

What do Williams-Sonoma, Hanover Direct, Orlebar Brown and Design Within Reach have in common? Download this informative ebook and learn how they use NetSuite to achieve growth and build a customer-centric business that:

  • Runs on a single, unified platform.
  • Provides a 360-degree customer view.
  • Intelligently manages orders.
  • Delivers innovative customer experiences.
  • Supports unlimited expansion.

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A Single Commerce Platform for Omnichannel Retailing

In order to satisfy today's omnichannel shoppers and deliver a uniform and good customer experience, retailers need to align brand, product offering, and marketing messages across all channels. Download this new white paper and discover tips on how to achieve omnichannel success. Also learn about the benefits of building toward a single commerce platform for omnichannel retailing.

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The Curious Case for Mid-Market Retail Transformation

Mid-Market retailers are adopting a new, innovative, and transformational approach to manage their stores and cross-channel operations to offer customers a seamless experience during the entire customer experience lifecycle. This Aberdeen report will unravel short- and long-term business, strategic, and technology implications for Mid-Market retailers compared to the best practices of Best-in-Class retailers.

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The Ten Commandments of Omnichannel Retailing, Revisited

Retailers are falling woefully short of consumer expectations for a seamless omnichannel retail experience. Fragmented data and channel-specific systems present a mammoth obstacle to fulfilling the omnichannel brand promise—but costly and problematic systems integration is not the answer. Instead, innovative retailers are turning to cloud solutions that unify all core retail processes in a single platform.

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Four Reasons Why QuickBooks Is Failing Your Retail Business

QuickBooks was a good fit when your retail business was in its infancy, but is it the right choice to drive success in the next stage of your organization's growth? Download this new white paper for a look at the real-world experiences of small and mid-size retailers that have upgraded from QuickBooks. You'll learn the four common reasons why QuickBooks may be failing your retail organization—the telltale signs that it might be time to bid farewell to QuickBooks.

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Order Management Strategies for Efficiency and Growth

This report, based on a survey of more than 200 U.S. companies in the manufacturing, wholesale distribution and retail sectors, discusses the opportunities and challenges around order management.

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The Merged Channel Nirvana: Avoiding the Missteps

Shop anywhere, pay anywhere, receive merchandise anywhere—that's the merged channel nirvana that customers now expect. How can retailers adapt to the new omni-channel reality to deliver a seamless experience across all touchpoints while operating their business efficiently?

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Frost & Sullivan: Australian Retailers e-Commerce Readiness

Business conditions for retail in Australia remain challenging. According to Frost & Sullivan, retail sales growth has slowed to 2.5% per year; online growth on the other hand is now at 13% CAGR (compound annual growth rate). One third of Australian retailers don't have a website, yet Australians spent $6 billion on overseas websites in 2011 alone, sourcing greater product variety at more affordable prices.

Many Australian retailers that haven't adapted their business model to expand into ecommerce haven't been able to survive global pressures.

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NetSuite Ecommerce — To Suite or Not to Suite

In this analyst report from Cindy Jutras of Mint Jutras, learn how NetSuite SuiteCommerce, the recently announced Commerce as a Service (CaaS) platform, can drive innovation and growth across all customer touch points. SuiteCommerce combines an eCommerce platform with a customer experience management system that is unified across customer touch points. Unlike bolt-on eCommerce systems, the integration with back office fulfillment, billing and support services is seamless and transparent, because all are built and designed as an integrated suite. This report also features a case study on the Girls Scouts of the USA.

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