Educational Resources

Learn more about NetSuite accounting / ERP, CRM and ecommerce solutions

NetSuite Front Office Management White Papers


Learn what industry analysts say about NetSuite products by reading one of these white papers.

Aberdeen Report: 360-Degree Customer View

Companies are seeking to better understand their customers in order to more effectively acquire and retain business. This report provides a road map for improving customer satisfaction and retention without losing sight of customer profitability by integrating multiple sources of data to complete the full 360 degree view of the customer.

» Download the white paper



A Buyer's Guide to Customer Relationship Management Solutions

Read this guide for a full assessment of the issues and considerations that any decision-maker—including sales, service, marketing and IT executives—must address when faced with buying a customer relationship management (CRM) solution. This in-depth guide provides an overview of the trends, value and evaluation criteria one should consider when making a CRM purchase decision, covering the 10 fundamental functional areas you must consider throughout this critical business decision.

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Global CRM: Managing the Multi-National Sales Force

Businesses and governments worldwide have worked together to lower the barriers to international trade. However, the requisite business software for successfully managing sales in multi-national companies has not kept pace: most CRM systems cannot manage business growth across borders and currencies, resulting in poor visibility across the entire business organization. NetSuite Global CRM combines the local control needed to manage the day-to-day sales in a given country, and provides the roll-up required for global visibility, tying together direct and partner selling globally.

» Download the white paper