Educational Resources

Learn more about NetSuite accounting / ERP, CRM and ecommerce solutions

NetSuite Ecommerce White Papers


Learn what analysts say about NetSuite products and the latest industry trends and topics by reading one of these white papers.

2014 State of Ecommerce in Distribution

This report provides an overview of the objectives and challenges distribution companies face around ecommerce today.

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Second- and Third-Generation Ecommerce: A Strategic Investment for Growth in Wholesale Distribution

Understand the evolution of ecommerce in wholesale distribution and how essential it is for distributors to take full advantage of the ecommerce channel in order to meet the needs and expectations of their customers.

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Order Management Strategies for Efficiency and Growth

This report, based on a survey of more than 200 U.S. companies in the manufacturing, wholesale distribution and retail sectors, discusses the opportunities and challenges around order management.

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Connected Commerce: Speeding the Lifeblood of Business

For both B2B and B2C businesses, the world of commerce is changing fast. The rapid proliferation of smart devices, the emergence of new platforms and global access to real-time connectivity is transforming how businesses sell—and how customers buy. Learn how GoPro, ESET and Magellan are using these connected technologies to transform their businesses.

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Turning Online Revenue into Profit

While ecommerce has the advantage of using the latest technology platforms, online businesses often lag when it comes to making data-driven decisions to drive merchandising, marketing and ultimately profitability. A comprehensive understanding of customer data as well as inventory status, item costs, sales trends and product demand is critical to creating a strategy for ecommerce profitability.

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Forrester: B2B eCommerce: Going from Surviving to Thriving by Adopting Proven B2C Principles

As B2B eCommerce continues to grow, so do expectations among B2B customers for a more dynamic B2C—like experience. Learn how early winners in the B2B space, such as Staples, Autodesk and Analog Devices, are stealing from the B2C playbook by incorporating proven B2C features into their B2B eCommerce experience.

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Forrester: Understanding Responsive Design

While some retailers struggle to maintain separate websites for tablet, mobile and desktop users, others are taking advantage of responsive design capabilities that enable a single site to flexibly adapt to whatever device is accessing it. Download this informative report by Forrester Research to understand what responsive design is—and what it isn't.

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The Merged Channel Nirvana: Avoiding the Missteps

Shop anywhere, pay anywhere, receive merchandise anywhere—that's the merged channel nirvana that customers now expect. How can retailers adapt to the new omni-channel reality to deliver a seamless experience across all touchpoints while operating their business efficiently?

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NetSuite Ecommerce — To Suite or Not to Suite

In this analyst report from Cindy Jutras of Mint Jutras, learn how NetSuite SuiteCommerce, the recently announced Commerce as a Service (CaaS) platform, can drive innovation and growth across all customer touch points. SuiteCommerce combines an eCommerce platform with a customer experience management system that is unified across customer touch points. Unlike bolt-on eCommerce systems, the integration with back office fulfillment, billing and support services is seamless and transparent, because all are built and designed as an integrated suite. This report also features a case study on the Girls Scouts of the USA.

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Forrester: Welcome to the Era of Agile Commerce

In this publication from Brian Walker of Forrester Research, you can learn about the challenges and opportunities that are created due to the explosion of touchpoints with the customer. Learn how companies need to orchestrate the customer relationship across multiple touchpoints, make customer analytics a core competency, and unify business data to succeed in this new market.

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Nucleus Research: Independent Evaluation of NetSuite E-Commerce Customers

Nucleus Research analyzed the activities of online retailers using NetSuite to assess the impact of the software on their businesses. Analysts found NetSuite helped retailers automate previously-manual processes and grow without adding staff. Customers found NetSuite helped them to gain better visibility into their operations and improve customer service. Nucleus identified a number of areas where customers using NetSuite's ecommerce capabilities became more efficient: IT Cost Savings, Reporting, Order Fulfillment, Accounting, Inventory management, Customer Service, and Website Management.

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