Below are the main and optional Terms of Service agreements. Please click on the links to view them.

Main Terms of Service

These Main Terms of Service, in conjunction with the Subscription Services Agreement cover the Customer’s usage of the NetSuite Service and OpenAir Service.

Download (Updated March, 2018)

Data Processing Addendum and Agreement
    Data Processing Addendum – Prior to April 16, 2018

    If your Estimate/Order Form with Oracle for the NetSuite services was placed before April 16, 2018 and incorporates in the NetSuite Data Processing Addendum, then the April 2017 version of the Data Processing Addendum below applies to your orders unless it is otherwise specified in this Data Processing Addendum, the Estimate/Order Form, the Subscription Services Agreement or License Agreement that governs your Estimate/Order Form.

    Download (Updated April, 2017)

    Data Processing Agreement and Data Security Addendum – On or after April 16, 2018

    If your Estimate/Order Form (“order”) with Oracle for the NetSuite service is placed on or after April 16, 2018 and before September 12, 2018 and incorporates in or does not expressly exclude the Data Processing Agreement for Oracle Cloud Services (“Data Processing Agreement”) available at www.oracle.com/contracts, then the January 12, 2018 version of the Data Processing Agreement automatically applies to your order.

    If your Estimate/Order Form (“order”) with Oracle for the NetSuite service is placed after September 12, 2018 and incorporates in or does not expressly exclude the Data Processing Agreement for Oracle Cloud Services (“Data Processing Agreement”) available at www.oracle.com/contracts, then the July 27, 2018 version of the Data Processing Agreement automatically applies to your order.

    You can also access the July 27, 2018 version of the Data Processing agreement by going to www.oracle.com/contracts.

    In addition, the Data Security Addendum located at the link below also automatically applies to your order:

    NetSuite Data Security Addendum Download (Updated April, 2018)

    Bronto Data Security Addendum Download (Updated April, 2018)

    Open Air Security Addendum Download (Updated April, 2018)

Online Professional Services Agreement

This Online Professional Services Agreement governs certain professional services and training provided by Oracle to Customer.

Download (Updated January, 2017)

Trial Account Agreement

This Trial Account Agreement governs the temporary access to a limited trial, test, training or other demo account of the NetSuite Service that may be provided to a Customer or a partner program member for such party’s non-production use, the duration and scope of which may be further defined in an Estimate / Order Form.

Download (Updated January, 2017)

Third Party Terms of Service

These Third Party Terms govern use of the Third Party Application(s) and applications recently acquired by Oracle that are procured by Customer from Oracle pursuant to an Oracle Estimate/Order Form.

Download (Updated January, 2017)

NetSuite POS Module:
    NetSuite POS Module Addendum

    This NetSuite POS Module Addendum, in conjunction with the Subscription Services Agreement covers the Customer’s use of the NetSuite POS Module.

    Download (Updated January, 2017)

    Payment Application Data Security Standard (PA-DSS) Certification

    This additional disclosure statement from PCI SCC pertains to PA-DSS certification of the NetSuite POS Module.

    Download (Posted February, 2014)

NetSuite SCIS Module Addendum

This NetSuite SCIS Module Addendum, in conjunction with the Subscription Services Agreement, covers the Customer’s use of the NetSuite SuiteCommerce In-Store Module.

Download (Updated August, 2017)

Oracle TribeHR Terms

These Tribe Terms govern the usage of the Oracle’s TribeHR Service procured by Customer from Oracle pursuant to an Estimate/Order Form.

Download (Updated March, 2017)

Proposal Non-Disclosure Terms

If these Proposal Non-Disclosure Terms are referenced in a proposal response or proposal information provided to you, then these terms govern your access and use of all or any part of such information.

Download (Updated January, 2017)

Software EULA:
    Oracle End User Agreement for Mobile Applications

    This is the current End User License Agreement (EULA), which covers the use of the listed Oracle mobile applications. A different version of this EULA may accompany your download and can be viewed within your application.

    For Android Download (Updated June, 2018)

    For iOS Download (Updated June, 2018)

    SuiteAnalytics Connect Drivers EULA

    This End User License Agreement specifically covers the use of the ODBC, JDBC and ADO.NET drivers, which are provided for use with the SuiteAnalytics Connect module. SuiteAnalytics Connect is procured by Customer from Oracle pursuant to an Oracle Estimate/Order Form.

    Download (Updated January, 2017)

    NetSuite WMS Printer Driver Software End User License Agreement

    This End User License Agreement covers the optional printer driver software that can be used with the NetSuite WMS module.

    Download (Updated January, 2017)

Campaign Marketing Terms of Service

This Terms of Services specifically covers the campaign marketing feature which is available in some of our online business applications.

Download (Updated January, 2017)

ACH Processing Terms of Service

This Terms of Service specifically covers the ACH processing, direct deposit, and electronic fund transfer features which are available in some of our online business applications.

Download (Updated January, 2017)

Advanced Customer Support

    Effective January 16, 2018, all new orders which include Advanced Customer Support will reference the following description:

    Download (Posted October 2018)

    Effective January 16, 2018, all new orders which include SuiteOptimize or Customer Success Services will reference the following description:

    Download (Updated January 2018)

    SuiteOptimize and Customer Success Services ordered prior to January 16, 2018, will reference the following archived description:

    Download (Updated December 2017)

    Commerce Success Services ordered prior to August 9, 2017, will reference the following archived description:

    Download (Updated January, 2017)

Learning Cloud Support
Professional Services
SuiteCloud Terms of Service

This Terms of Service specifically covers several technologies used to customize, automate, import, export, or integrate data or functionality into or with the Service. SuiteCloud Technologies include, but are not limited to, SuiteBuilder, SuiteFlow, SuiteScript, SuiteScript Debugger, SuiteTalk, SuiteBundler, SuiteCloud Development Framework, SuiteGL and SuiteSignOn which are available in some of our online business applications.

Download (Updated January, 2017)

Payroll Terms of Service

These Payroll Party Terms govern use of the NetSuite US Payroll Service Application(s) that are procured by Customer from Oracle pursuant to an Oracle Estimate/Order Form.

Download (Updated December, 2018)

SuiteSolutions

The following SuiteSolution terms include an overview of the functionality of each SuiteSolution, along with the Term of Service associated with each SuiteSolution.

SuiteSolutions – Administration & Controls Tool Kit (ACT) (Updated January, 2017)
SuiteSolutions – Advanced Approvals (Updated January, 2017)
SuiteSolutions – AR Deduction Chargeback Management (Updated February, 2017)
SuiteSolutions – Auto-Assign UPC Code (Updated July, 2017)
SuiteSolutions – Consolidated Invoicing TOS (Updated January, 2017)
SuiteSolutions – Credit Card Re-Authorization (Updated January, 2017)
SuiteSolutions – CSV-Integrator (Updated January, 2017)
SuiteSolutions – Effective Date Pricing (Updated April, 2017)
SuiteSolutions – Enhanced Validations and Defaulting TOS (Updated April, 2017)
SuiteSolutions – IT VAR Edition for Services (Updated July, 2017)
SuiteSolutions – Lot Tracebility TOS (Updated January, 2017)
SuiteSolutions – NFP Base Edition (Updated February, 2017)
SuiteSolutions – NFP Mid-Market Edition (Updated February, 2017)
SuiteSolutions – Pay When Paid (Updated January, 2017)
SuiteSolutions – PDF Generator TOS (Updated January, 2017)
SuiteSolutions – Periodic Inventory (Updated February, 2017)
SuiteSolutions – Project From Opportunity (Updated July, 2017)
SuiteSolutions – Rebate Management (Updated June, 2018)
SuiteSolutions – Return Authorization from Case (Updated July, 2017)
SuiteSolutions – Sales Returns TOS (Updated April, 2017)
SuiteSolutions – Shared Vendor Bills (Updated January, 2017)
SuiteSolutions – SuiteAdapter (Updated February, 2017)
SuiteSolutions – Vendor Prepayments TOS (Updated January, 2017)