 The seamless integration of NetSuite and eBay allows you to easily sell on eBay, on your own web stores, and offline — and to unite your ecommerce operations with all other business operations, from the front-office to the back-office. Now you can manage your entire business more effectively in real time, including inventory management, warehouse management, fulfillment, accounting, direct sales, telesales, CRM, email marketing, keyword marketing, business intelligence, and more.
eBay listings are managed centrally in NetSuite with easy-to-use interfaces — and all orders resulting from auctions flow seamlessly back into NetSuite for processing. Fulfillment and tracking are managed within NetSuite via built-in inventory; pick, pack, and ship; and UPS and FedEx tools.
Benefits:
With NetSuite and its integration with eBay you can:
- Increase productivity. Your entire business is integrated — including eBay, your back office, and your own web stores. Now you can streamline operations and automate processes across the company.
- Improve customer service and support. Your employees have the complete, real-time information they need to quickly answer customer inquiries. And your customers have a self-service portal to handle common questions on their own.
- Sell more. Easily sell through eBay or through your own web stores. In addition, state-of-the-art tools for sales force automation, marketing automation, CRM, and search engine marketing improve both marketing and sales effectiveness.
- Make faster, better decisions. See all your business information in one place, in real-time, with anytime, anywhere access.
- Save time. By eliminating the need to juggle multiple systems and re-enter data, you streamline work and reduce data entry errors.
- Save money. NetSuite is available for a modest monthly fee. And since it is an on-demand, web-based service, there is no big up-front investment in hardware or software.
Features:
Specific capabilities include:
- Listing management. Automate the entire listing-to-shipping process!
- Inventory management. Automate available inventory with each eBay sale!
- Customer management. Automate each customer's purchase history with each new eBay sale!
- Order management/fulfillment. Automate seamless order through fulfillment with integrated UPS and FedEx shipping.
- Customer service/support. Automate customer support through a self-service customer portal, e-mail, and even track phone support.
- Marketing automation. Drive visibility and enter new markets with NetSuite online marketing tools, including email campaigns, search engine optimization, and paid search marketing.
- Accounting. — Manage accounting easily, with full integration with order management, inventory, purchasing, and more.
- Purchasing. Go paperless and reduce costs with NetSuite's complete procure-to-pay process.
Manage eBay Activities Directly from NetSuite
You can manage your entire business — including eBay activities — from within NetSuite. NetSuite enables you to:
- Push products to eBay.com and eBay Stores directly from the NetSuite product catalog with the appropriate listing categorizations and pricing (Starting, Reserve and Buy It Now) to maximize visibility and placement.
- Initiate Chinese or Dutch auction-style listings while specifying scheduling, duration, promotions, and much more.
- View all live listings within NetSuite, including details on how the bidding is progressing and when the listing is set to close.
- Receive orders from eBay buyers automatically once the listing closes and a sale takes place. This automatic import creates both a customer record within NetSuite along with a sales order which flows seamlessly through to the fulfillment and shipping processes.
- Automatically lower an item's available inventory when it has been sold through eBay and update the customer's purchase history, permitting future up-sell and cross-sell marketing campaigns to be targeted to that customer.
The NetSuite solution with eBay sales management capabilities is designed to address challenges for both existing eBay sellers and for established e-tailers, distributors, manufacturers, and retailers who have not yet begun to use eBay as a sales channel.
- For current eBay users: Now fast-growing and high-volume eBay sellers have a seamless way to manage their back-office operations and entire business more effectively, including customer service management, inventory management, fulfillment, automated listings management, and CRM.
- For businesses not yet using eBay: Established businesses can use the same product catalog for eBay as used in other areas of sales operations, such as direct sales or telesales, opening up a whole new avenue of doing business.
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