Expedite resolutions by assigning, managing, and routing customer support cases across multiple communications channels, including phone, fax and web.
Organize and publish content easily allowing your customers and service reps to quickly track down the information they need.
Provide your customers with highly personalized and interactive service on the portal—boosting customer satisfaction and retention.
Ensure better visibility into case management with time tracking directly tied to the customer record. Service professionals can easily track time spent with a given client.