SuiteScript™

SuiteScript, part of the NetFlex customization and integration offering, is the NetSuite platform for business process customization. SuiteScript is built on industry standard JavaScript and introduces customization capabilities that allow complex processes with branching logic and time-based decision trees to be automated using scheduled SuiteScripts or user-event based SuiteScripts.

NetSuite is the leader in business process management through its integrated end-to-end process automation such as campaign-to-lead, lead-to-order, order-to-cash, order-to-delivery and procure-to-pay. SuiteScript adds the final capability required to completely customize company and industry-specific business processes for the specific needs and corporate strategies of an individual customer.

SuiteScript provides Application Programmer Interfaces (APIs) to NetSuite objects or custom objects added by the customer, all of which are acted upon at the server level. SuiteScripts can be triggered by user events such as new records or changes to existing records, or be scheduled to run in batch mode. They can trigger NetSuite standard activities, create or modify data in the system, communicate with external data sources or even string together specific pages into a multi-step workflow process, complete with decision tree branching capabilities. As a result, time-based workflows and escalations such as drip-marketing based on orders and collections escalation can be automated.

• Order-based Drip-Marketing — when a new order comes in, SuiteScript can be used to send a follow up email automatically based on the customer profile such as items purchased, business type, size of company, etc. Then a week later, a second touch email can be sent with content varied based on whether the order has been fulfilled and present a cross-sell offer based on items related to the one they've just received.
• Collections Escalation — on a daily basis, outstanding invoices can be evaluated for their collection status. If the balance is more than 60 days outstanding, an email can be sent to the customer explaining that the payment is overdue and outlining the consequences of non-payment. If the balance is more than 90 days outstanding, then phone call records can be created for collections personnel to actively call the delinquent customers.

  Using user-event based SuiteScripts, businesses can enforce quote discount approvals or order fulfillment with complex criteria and decision-making evaluated at each step.

• Quote Discount Approval — when a sales rep enters a new quote, discounting approval rules can be triggered upon saving the quote. For instance, if the discount level is 15% or less, the quote can follow the normal process of being emailed or faxed to the customer for approval. However, if the discount level is between 15% and 30%, the sales manager can be notified via email that there is a quote to approve. And if the discount level is greater than 30%, approval from the sales VP and finance can be required and managed via email notifications at each step.
• Order Fulfillment — when fulfilling orders, the fulfillment queue could be completely customized to fulfill or bill orders in batch but based on selective criteria. For instance, all orders for customers with a service level of "Gold" could be shipped ahead of orders for customers with a service level of "Silver". Or similarly, orders with high dollar values can be billed before those with lesser dollar values to maximize cash in to the business.

  As an added benefit of SuiteScript, custom code attached to a particular form can now act beyond the current record. For instance, from a sales order, the customer record can be checked for overdue payments, and a new order can only be place if that customer is in good standing.