Productivity Tools
E-mail Integration Customer Relationship Software
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Running a stronger, more productive organization means giving all your employees a 360-degree view of the customer. Additionally, it means communicating with customers via e-mail, and creating and storing comprehensive conversation threads that can be added to full customer records.
NetSuite CRM+'s customer relationship software application is the first and only CRM solution to provide built-in, no-click, patent-pending e-mail integration. That means that you can compose a personalized e-mail message to customers directly from the customer record. And when a customer replies to your message, NetSuite CRM+ will automatically capture that reply in the record and deliver the response to your inbox, no matter what e-mail system you're using—Outlook, Notes or even Internet Mail such as Yahoo! or AOL. Moreover, NetSuite CRM+ offers direct integration with Outlook, so you can send and save e-mail to NetSuite CRM+ as well as synchronize your contacts, events and tasks, taking that data with you wherever you go.
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- Accurate, complete e-mail records make a 360-degree view of the customer possible.
- Employees can choose to use either NetSuite CRM+, or other, familiar tools such as Outlook, while maintaining complete e-mail records and customer histories.
- Visibility into every account and conversation lets you better serve customers and increase sales.
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- E-mail integration lets you initiate e-mails within NetSuite CRM+, receive customer responses in your in-box, and capture all e-mail conversations automatically, no matter what e-mail system you use.
- All employees have access to complete e-mail conversation threads, without having to enter any data manually, or toggle between applications.
- Synchronize all your contact lists, events, meetings and tasks using Outlook, so you can be productive even if you're offline.
- Messages composed and sent from Outlook will become part of the customer record with "send and save to NetSuite CRM+" capabilities; additionally, customer-initiated e-mails will also become part of the same record.
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