 Over the past decade companies, along with their co-marketing and reselling partners, have turned to CRM strategies and CRM solutions to improve their interactions with customers. But one fundamental challenge remains: integrating customer-facing functions with order-management processes.
And just why is this key? If your front office and back office are working in isolation, a salesperson can't access a record of a support issue, nor can a service representative access an order. Similarly, your partners are shut out of key processes. As a result, your company may not be delivering comprehensive, top-notch customer service, leaving you open to competitors. To succeed in today's competitive landscape, you need integrated data and processes.
With NetSuite's CRM+ Software Application, companies have the market's first and only CRM solution that ties CRM to order management. NetSuite CRM+ offers everything you and your partners need in a single, powerful solution, including: order placement and status, volume and negotiated pricing, and referral revenue share tracking. |
