Ruff Wear

Ruff Wear

"NetSuite has allowed us to focus on our core competencies: designing and developing innovative dog gear, not worrying about running servers, managing backups and dealing with credit card compliance on our own."

Ruff Wear

Industries
eTailers, and B2C

Headquarters
Bend, OR

www.ruffwear.com

Results:

  • Ruff Wear has grown 135 percent since adopting NetSuite, with no increase in IT spending
  • NetSuite managing 200 shipments per day from Ruff Wear facilities
  • NetSuite eliminates duplicate entry throughout the value chain, improving accuracy and saving valuable time
  • NetSuite Customer Center enables third-party retailers to re-order stock, pay invoices, and download media resources through Web interface
  • Inventory turnover and vendor collection cycles improved through streamlined NetSuite best practices
  • Integrated CRM enables faster resolution of customer inquiries and better aligns customer service with corporate-wide goals.

Challenges:

  • Ruff Wear had outgrown its homegrown software
  • Transactional data required manual re-keying and importing, leading to delays and errors
  • Manual processes and network of small retailers slowed shipments
  • Ruff Wear had limited visibility into crucial operating metrics
  • Customer service lacked integration with other key systems, slowing response time.

Solution:

  • Ruff Wear now manages all ERP, CRM, Ecommerce, inventory and warehouse operations through NetSuite
  • NetSuite partner Oz Development provides crucial warehouse management functionality
  • NetSuite partner JustEnough delivers advanced demand planning capabilities
  • NetSuite electronic document management eliminates complicated paper forms, streamlining processes for new vendors and retailers
  • NetSuite provides up-to-the-minute dashboards and KPIs to executives and key stakeholders.

 


International Sites
spacer