Results:

• Outback Toys is saving more than $100,000 yearly over the cost of comparable on-premise business software
• Even with a 33% growth in orders, the company is saving $25,000 per year on webstore-management staff, and has not had to increase warehouse staff
• SEO reporting, other upgrades have helped increase webstore traffic by 27%
• Order-to-cash process has sped up by approximately 25%
• PCI compliance now allows Outback's webstore to handle credit card transactions securely.

Challenges:

• Mail-order toy merchant couldn't keep up with growth and high seasonal peaks
• Needed to improve order processing, inventory management, to keep customers happy and supply chain efficient
• Company also wanted to transition from phone to webstore, where automated processes could produce higher margins
• Existing webstore was not PCI compliant and did not interface with business system.

Solution:

• Outback Toys chose NetSuite over SAP partly because of significant cost differences
• Bin-management functions help Outback optimize warehouse stocking to maximize efficiency
• NetSuite search function helped Outback qualify its entire mailing list with a single report.