Effective Date: February 13, 2018
In this Privacy Statement (“Statement”), NetSuite Inc. and its worldwide subsidiaries (collectively, the “NetSuite Group”), explains how we collect, use, maintain, disclose, and transfer personal information, and the choices you have in relation to our processing of your personal information. We are committed to protecting your privacy in accordance with this Statement.
References in this Statement to “we,” “us” or “our” are references to the NetSuite Group entity that is operating the relevant Website, or providing the applicable Services. Statements referring to “you” or “your” are references to the company or individual we are collecting personal information about. Our use of the term Services in this Statement has the same definition as in customer’s applicable Services agreement with us, or the applicable NetSuite Group service (“Services”).
If you have any questions regarding this Statement, please email us at Privacy_ww@oracle.com or see the “How to Contact Us” section below.
This Statement applies to the following:
(collectively “Business Data”).
For personal information our customers and their end-users input or upload into the Services (“Customer Data”), please refer to the NetSuite Services Privacy Statement. As a data processor, we will process all Customer Data strictly on behalf of our customers in accordance with our contractual agreements with them and/or as required or permitted by law. For purposes of clarity, this Statement does not apply to Customer Data.
Information you provide to us through the Websites: Through your use of the Websites, you may choose to provide us with certain personal information. For example, when you request information, a free product tour, schedule a consultation, use our Chat Now function, subscribe to a mailing list, subscribe to Services, respond to an online survey or otherwise contact us, we usually collect personal information such as your name, e-mail address(es), postal address(es), telephone numbers and any other information you choose to provide.
You can opt out of providing information by not entering it when asked. If information is required in order to allow us to respond to your inquiry, you will receive a notice advising you of this. If you do not provide us with some or all of the requested information we may not be able to provide the requested information or Services to you.
Information we collect automatically through the Websites: The Websites also collect certain information by automated means. For example, when you visit a Website, we track certain information about your computer and Internet connection, such as the IP address of your computer and/or Internet service provider, the date and time you access the site, the Internet address of websites from which you link to our Websites, the computer technology you are using and your movements and preferences on our site.
We do not deliver third party online advertisements on our Websites, but we may use third-party advertising companies to serve ads for our Services when you access and use other websites, based on the information relating to your access to and use of our Websites, as well as information received from third parties. To do so, these companies may place or recognize a unique cookie on your browser (including through use of pixel tags). If you would like more information about this practice and to learn how to opt out in desktop and mobile browsers on the particular device on which you are accessing this Privacy Statement, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/. We do not currently respond to browser do-not-track signals.
We also may collect information related to your company, approximate geographic location, or other demographic information that does not personally identify you.
To the extent permitted by applicable law, we reserve the right to combine other information as defined above with personal information that you submit.
You may also choose to provide personal information, such as contact details and job titles, when you attend sales and marketing events, product demos, take part in surveys, or through other sales and marketing interactions we may have with you.
Other information we collect in the course of operating our business: We also collect information from our vendors, suppliers, service providers, agents, consultants, business partners, professional advisors and other third parties for the purposes of managing and operating our business. For example, we will collect business contact information, financial information and other information necessary to engage third parties and to evaluate their performance.
Information we collect automatically through the Services: Our systems may also collect certain information automatically when you use the Services, for example, usage information (such as user activity, configuration of the device, performance metrics data) and log information (such as IP addresses, ISP, browser type, clickstream data, security information, errors and crashes).
We will use your personal information for a range of different purposes, including:
We maintain reasonable procedures to help ensure that personal information we collect and use is reliable for its intended use, accurate, complete, and current.
Additionally, we may collect personal information for marketing purposes such as contacting you to further discuss your interest in our company, the Services we provide and ways we can improve them and to provide information on Services, promotions, and events. You can opt out of receiving marketing emails as explained in the “Your Marketing Options” section below.
We do not sell your personal information to any third parties; however, we may share your personal information with third parties as follows:
Under certain circumstances, we may be required to disclose your personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
We may disclose your personal information if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency, or in the good faith belief that such action is necessary (a) to comply with a legal obligation, (b) to protect or defend our rights, interests or property or that of third parties, (c) to prevent or investigate possible wrongdoing in connection with the site or our Services, (d) to act in urgent circumstances to protect the personal safety of users of the site, our Services or the public; or (e) to protect against legal liability.
We may share or transfer your information in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business. Also, we reserve the right to fully use and share any information that is not in personally identifiable form (such as statistics and survey results that do not identify you individually by name).
If we intend to use your information for a purpose that is materially different from the purposes identified above or if we intend to disclose it to a third party (a non-agent) not previously identified, we will notify you and offer you the opportunity to opt out of such uses and/or disclosures where it involves non-sensitive information or opt-in where sensitive information is involved.
You may choose to change your marketing choices at any time by contacting us at: email@example.com, or by contacting us as described in the “How to Contact Us” section below.
You can also unsubscribe from our marketing communications by following the instructions or unsubscribe mechanism in the e-mail message. To opt out of receiving marketing related communications from us, please click on the “opt-out” link in the communication or please contact us at firstname.lastname@example.org, or by contacting us as described in the “How to Contact Us” section below. Please note that if you do opt-out of receiving marketing- related emails from us, we may still send you important administrative messages, and you cannot opt-out from receiving account-related or other administrative messages.
This Statement does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the site links. The inclusion of a link on the site does not imply our endorsement of the linked site or service.
We maintain reasonable and appropriate security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
NetSuite has been acquired by Oracle. Oracle is a global corporation with operations in over 80 countries and has developed global data security practices designed to ensure that your personal information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary in accordance with this Statement.
Oracle complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention when a customer and Oracle have agreed by contract that transfers of personal information from the European Economic Area (“EEA”) or Switzerland will be transferred and processed pursuant to the Privacy Shield for the relevant services. When conducting those activities on behalf of its EEA or Swiss customers, Oracle holds and/or processes personal information provided by the EEA or Swiss customer at the direction of the customer. Oracle will then be responsible for ensuring that third parties acting as an agent on our behalf do the same.
Oracle has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/list.
The following entities are covered entities under Oracle’s Privacy Shield self-certification: Delphi Asset Management Corporation; MICROS Fidelio Worldwide LLC; Oracle America, Inc.; Oracle Financial Services Software America, Inc.; Oracle Financial Services Software, Inc.; Oracle International Corporation; Oracle Taiwan LLC; Bronto Software, LLC; Monexa, LLC, NetSuite, Inc.; OrderMotion, Inc.; Dynamic Network Services, Inc. With respect to personal information received or transferred pursuant to the Privacy Shield Framework, Oracle is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission and commits to cooperate with EU data protection authorities.
You may have the right to access your Privacy Shield Business Data that we hold about you and request that we correct, amend or delete it if it is inaccurate or processed in violation of the Privacy Shield. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your Privacy Shield Business Data, you can submit a written request to the contact information provided below. We may request specific information from you to confirm your identity.
If you have any complaints regarding our compliance with this Statement, you should first contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Statement.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Statement unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
If personal information you have submitted to us is no longer accurate, current, or complete, and you wish to update it, please send an e-mail to: email@example.com, or by contacting us as described in the “How to Contact Us” section below. Upon appropriate request we will update or amend your information, but we reserve the right to use information obtained previously to verify your identity or take other actions that we believe are appropriate.
If you have any questions regarding this Statement or if you need to request access to or update, change or remove personal information that we control, you can do so by contacting:
Chief Privacy Officer, Oracle Corporation
10 Van de Graaff Drive
Burlington, MA 01803
United States of America
We reserve the right to change, modify, add or remove portions of this Statement from time to time and in our sole discretion, but will alert you that changes have been made by indicating on this Statement the date it was last updated. When you visit this site, you are accepting the current version of this Statement as posted on the site at that time. We recommend that users revisit this Statement on occasion to learn of any changes.