Senior VP, Corporate Communications
Users Applaud NetLedger's Customer Service and Suite
of Totally Online Business Management Solutions
San Mateo, CA. - May 15, 2000 NetLedger, Inc.,
the breakthrough application service provider (ASP)
that allows millions to run their small businesses totally
online, today announced it has received unprecedented
positive response to its award-winning customer service
and suite of totally online business management solutions.
Positive customer feedback since its launch in August
1999 clearly attests to NetLedger's strong market leadership
position as a small business ASP.
Now on its third version, NetLedger has experienced
tremendous success in achieving a rapidly growing customer
base, which includes businesses as diverse as dot-com
start-up companies and bricks-and-mortar businesses,
and extends from Florida to British Columbia, and from
Hawaii to Newfoundland.
By constantly enhancing its Web-based accounting platform
in response to customers' needs, NetLedger has taken
its current offerings a step further by providing additional
business management applications and by integrating
its products with best-of-breed applications of its
Bill Mirbach, president and chief executive officer
of NetLedger, Inc. said, "What our users say about
us supports the fact that NetLedger has the right online
business management applications to help small businesses
run their companies totally online. In addition, it
provides further evidence that NetLedger's customer
support team is at the forefront of serving our customers
in every way possible."
Alan George, president of Alan George & Associates,
Inc. (AlanGeorge.com), a Macintosh-based consulting
practice in Silicon Valley who has been a NetLedger
user since December 1999, applauded NetLedger, "NetLedger
has been invaluable in allowing us to collaborate with
our accountant from wherever we are. This has saved
hours of face time and increased our availability for
billable work. In addition, we are able to invoice clients
while on the road, which shortens the payment cycle."
Confirming the benefits of running a business totally
online by using NetLedger's applications, Amy Delema,
Director of Operations of Milo, Inc. located in San
Francisco, California said, "Milo, Inc. is a consulting
firm specializing in both Internet and wireless technologies,
so we are committed to running every aspect of our business
totally online. NetLedger is the perfect solution for
our accounting needs."
NetLedger's anytime, anywhere access impacts the lives
of its small business customers. As Scott Timberman
from Fort Worth General Store, Fort Worth, Texas commented,
"I have to say that the service you provide is
GREAT. I am what you call a Road Warrior and if I don't
have to open my laptop while on the road, I won't. Since
I found your site, I have been able to leave it at the
office more often."
Michael Block, Tax Fighting C.P.A., well-known in the
accounting world, praised NetLedger's customer support,
"One of the best features of NetLedger is Michele
Gariepy's shockingly good customer support team. I have
been a computer consultant and power user for 40 years.
No informed and effective person ever responded as fast
as she has."
Michele Gariepy, Customer Support Manager of NetLedger,
Inc. concluded, "My team consists of top customer
support specialists. Our service has never lagged behind
our customers' needs since the day NetLedger had signed
users. Moreover, my entire team is fully motivated to
find new ways to serve our customers better."
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