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Mei Li
Senior VP, Corporate Communications
NetSuite, Inc.
Phone: 650.627.1063
E-mail: meili@netsuite.com

 

NETSUITE HONORS PARTNERS PROVIDING BEST BUSINESS SOLUTIONS

Epiphany, Inc., Contactual and Skyytek Worldwide Win Best Business Solutions Awards at NetSuite Revolution 2006 Partner Conference

Skyytek Worldwide Achieves Five-Star Solution Provider Rating

SAN MATEO, CA — October 26, 2006 — NetSuite, Inc., the leader in on-demand business software suites, announced its Best Business Solution Award winners and the recipient of a 2006 Five-Star Solution Provider rating at its annual partner conference being held today at the Argent Hotel in San Francisco. The three recipients of the Best Business Solutions awards were: Epiphany, Inc. (www.epiphanyinc.net) for 'Best Industry Solution;' Contactual (www.contactual.com) for 'Best Integrated Solution;' and Skyytek Worldwide (www.skyytek.com) for 'Best Value-Added Business Service.' Additionally, Skyytek received a Five-Star Solution Provider rating for 2006. The Five-Star rating is the highest recognized level of sales achievement for NetSuite Solution Providers.

The criteria for the Best Business Solution Awards included the solution's incremental value-add to the NetSuite applications; the strength of the customer value proposition; and the partner's customer testimonials.

"This year's awards celebrate our partners' achievements of excellence by recognizing those offering best-in-class business solutions which are built on the NetSuite applications," said Kristen Brown, vice president, Alliances and Channel Sales for NetSuite. "We are very proud of the award recipients and all of our partners for their leadership and contributions to the SaaS revolution. Award winners were selected from the multitude of our partners successfully going to market with innovative and well-needed business solutions."

The Winning Solutions:

Best Industry Solution — Winner: Epiphany, Inc. (Houston, Texas)
Epiphany's solution for the audiovisual industry, dNet, was awarded the Best Industry Solution based on how well the solution addresses the industry-specific business needs of its target customers in a repeatable manner for multiple customers.

Built on NetSuite, dNet has been customized with a complimentary industry-specific quoting tool to meet the needs of audiovisual professionals. The solution allows customers to standardize their operations on industry-best practice processes for quoting, managing and billing for complex projects. Its out-of-the-box, repeatable configuration and integration provides additional benefits to customers with rapid time-to-market and low-cost implementations.

"We've been a NetSuite Premier Solution Provider for several years, and the beauty of NetSuite is that it continues to develop its SuiteFlex customization and integration platform to allow us to easily address the needs of vertical markets," said Brenda Brinkley, president, Epiphany Inc. "Once we learned how well we could customize and extend NetSuite in a repeatable manner for the growing audiovisual industry that we already had expertise in, our business has taken off."

Best Integrated Solution — Winner: Contactual (San Carlos, California)
Contactual was chosen as the Best Integrated Solution for its integration of NetSuite with its own Software as a Service (SaaS) contact center management application, the Contactual OnDemand Contact Center. Using NetSuite and Contactual together, contact center employees can toggle seamlessly between the applications, using a single sign-on screen. Outbound voice-over-IP (VoIP) or standard telephone (PSTN) calls can be initiated by clicking on a contact in NetSuite. For inbound calls, Contactual intelligently routes calls to the appropriate agents based on information about the customer found in NetSuite. When calls are routed to agents, NetSuite automatically "pops" customer records so the agents can quickly identify callers and their histories. Contact center employees can also view real-time reports in Contactual with vital call center data housed in the NetSuite application.

"We are very proud to be a NetSuite partner and to bring the benefits of on-demand contact center management to small to mid-sized businesses," said Mansour Salame, CEO, Contactual. "Our OnDemand Contact Center integrated with NetSuite provides a cost effective solution for contact centers that is second to none. Customers can benefit from the combined NetSuite/Contactual role as the system-of-record for front- and back-office data, giving contact center employees a 360 degree view of the customer, including the customer's transaction history — something not possible with integrations to standalone CRM applications. "

Best Value-Added Business Service — Winner: Skyytek Worldwide (Miami, Florida)
Skyytek Worldwide was awarded the Best Value-Added Business Service award for its Business Process Engineering Services. Skyytek's business process engineers analyze a company's existing business processes, such as marketing and customer relationship management, and then suggest recommendations to improve these processes where necessary. Skyytek implements the NetSuite applications accordingly — resulting in significant cost savings, improved revenues and very high system adoption and retention rates.

Skyytek Worldwide has also achieved the Five-Star Solution Provider rating for 2006 by already exceeding $1 million in NetSuite new license revenues through September of this year. The Five-Star rating is the highest recognized level of sales achievement for NetSuite Solution Providers. This is the second consecutive year that Skyytek has earned this rating, in addition to NetSuite Partner of the Year for 2004 and 2005.

"We're honored to be recognized by NetSuite in the area of value-added business services," said Ray Tetlow, president and CEO of Skyytek Worldwide. "The implementation of our business process engineering services could not be realized without the data transparency and seamless inter- and intra-business processes that NetSuite's one system provides. It is our mutually beneficial partnership that is truly revolutionizing the small and midsize business world."

About Epiphany Inc.
Since its inception, Epiphany Inc. has been a NetSuite integration partner for small and medium-sized businesses. Epiphany works closely with many industry verticals such as the Flooring and the Audio-Video (AV) system integrator industries to create "best-practices" based NetSuite solutions and integration tools that are easily replicated and deployed. This helps companies to reduce implementation costs while standardizing operations. One of the tools developed by Epiphany is dNet. This product enables for seamless integration between NetSuite and d-Tools, a tool extensively used by the AV industry. Epiphany also provides NetSuite support and training services tailored to individual business needs. For more information, visit www.epiphanyinc.net.

About Contactual
Contactual pioneered the use of on-demand contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing, tracking and reporting system for maximum efficiency. Contactual has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, TMC Labs' Customer Interaction Magazine 2005 Innovation Award, and a berth in the 2006 Red Herring 100 North America list of the top 100 privately held technology firms. For more information, visit www.contactual.com.

About Skyytek Worldwide
Skyytek specializes in the sales, distribution, and implementation of on-demand hosted application products, such as NetSuite, for CRM/ERP. With over 600 implementations in most verticals, Skyytek focuses on adjusting your business to enable you to take complete advantage of the vast array of "utility software" applications available. Skyytek is also an Accounting Technology VAR 100 winner for 2004 and 2005, ranking in the top 10 of all VARs, and as the No. 1 on-demand VAR. For more information, visit www.skyytek.com.

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