Oracle NetSuite Corporate Communications
Senior Director, Global Communications
NetSuite for IT Resellers Delivered Via SuiteBundler Addresses Needs of IT Product and Service Providers
SAN MATEO, Calif.—October 24, 2007—NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide Accounting/ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and Ecommerce functionality for small and medium-sized businesses and divisions of large companies, today announced NetSuite for IT Resellers, a new vertical solution delivered via NetSuite SuiteBundler. (See accompanying press release "New SuiteBundler From NetSuite Makes 'The Service As Software' Revolution A Reality.") The new NetSuite for IT Resellers vertical solution provides value-added resellers (VARs) of hardware, telecommunications and other high-tech solutions with one system for visibility into the management of their products and services, can then tweak as necessary.nds2Life the draft of the by-line on Supply Chain and have them pull stuff from that to respond to throughout the entire sales delivery process. For more information about NetSuite for IT Resellers, please visit www.netsuite.com/itresellers.
VARs exist to deliver a complete business solution package to their customers — consisting of the best products the IT industry has to offer in conjunction with implementation and maintenance services tailored specifically for their target customers, yet they rarely employ a business management system that can fully support their needs in both the product resale and service delivery areas. Most business applications available for VARs to run their businesses focus on one side of the company or the other, forcing them to use two or more separate systems that don't natively talk to each other, breeding inefficiency in processes and lack of management visibility into key aspects of business performance and profitability.
NetSuite for IT Resellers enables VARs to focus on selling and delivering both products and services. With respect to the product side of the VAR's business, the most important challenge faced by IT resellers is the management of tight margins on the buying and selling of products. On the services side, VARs face the challenge of accurate time and billing. Combining the Wholesale/Distribution and Service Company capabilities and integrated business workflows of NetSuite's award winning business suite and delivered via SuiteBundler, NetSuite for IT Resellers delivers robust functionality that addresses the specific needs of IT resellers on both product and services sides in a single business system — providing the real-time visibility into gross margins and a full cycle of business process management system from billing to general ledger to collecting cash that is missing from traditional point solution deployments.
Supporting both aspects of VARs' businesses in a single system allows them to reliably track the relationship between their customers, the products they have purchased and all the associated services and maintenance agreements that exist for those products, including maintenance history and renewal dates. Should a customer report a problem or have a query on their implementation, the Customer Support representative is able to see, directly from the customer record, all the pertinent information for the component or product the customer is referring to.
NetSuite for IT Resellers delivers a host of new features including:
IT resellers that are using NetSuite for IT Resellers include:
NWN Corporation (www.nwnit.com), a reseller of networking services and solutions, based in Waltham, Mass.
"The best thing about NetSuite is that it is flexible to meet the requirements of our industry," said Skip Tappen, Executive Vice President of NWN Corporation. "Our market is extremely competitive and part of our success is to differentiate ourselves through our ability to respond quickly and operate efficiently. NetSuite is an enabler to achieve this objective. It collects information about every part of our business, and then lets us report on those metrics and analyze how we're operating on a real-time basis. Everything from opportunities to deals we've closed to customer support cases to financials — we can slice and dice the information a hundred different ways. We have gained significant value and benefit from SuiteFlex and the NetSuite solution."
ExtenData (www.extendata.com), a reseller of mobility applications, based in Englewood, Colo.
"As an enterprise mobility solutions provider, we have organized our company around multiple offerings for our customers," said Steve Sager, Founder of ExtenData. "We were losing productivity across these various disciplines because we lacked collaboration and a common view of our customer. In addition, we're a margins-based company, so it's imperative that we get reports that can track those margins from the sales and service delivery process to commissions and accounting. NetSuite was implemented and customized for this very purpose, and now provides us with valuable analysis, control, and visibility for each area of our business. That alone has saved us considerable time and money."
High Wire Networks (www.highwirenetworks.com) services and installs communications systems around the world and is based in Eden Prairie, Minn.
"After having been a NetSuite customer for several years, we turned to NetSuite Solution Provider Epiphany, Inc. to customize the product for our industry via SuiteFlex," said Mark Porter, CEO of High Wire Networks, Inc. "For enterprise telecommunication resellers like us, accounting accruals are extremely important. So, for example, Epiphany customized NetSuite so that we could see on any given job the percentage completion today, and the end of the month. Also, we manage our business by 'exception' reporting. So Epiphany used SuiteFlex to create 200 report searches and alerts that poll the system looking for anomalies. By monitoring these alerts for an hour or two each day, we can know if there are any issues. These kinds of customizations to our specific industry requirements have been a huge benefit to our business."
NetSuite Inc. is a leading vendor of on-demand, integrated business management application suites for small and medium-sized businesses. NetSuite enables companies to manage core key business operations in a single system, which includes Accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.
NOTE: NetSuite, the NetSuite logo, SuiteFlex, and SuiteBundler are registered service-marks or trademarks of NetSuite, Inc.