Thousands of Salesforce.com Users Switch to NetSuite
From Public Companies to Fast-Growing Businesses, Leaders Change to NetSuite
San Mateo, CA—July 26, 2006—NetSuite,
Inc., the leader in on-demand business software suites,
today announced that thousands of users from a spectrum
of industries have switched from salesforce.com to NetSuite.
This impressive list of salesforce.com switches includes
companies such as Olympus NDT, Learning.com,
Briefing.com, Superheat FGH Services, Inc., UK-based
Turing SMI and Nigeria-based Hyperia. In addition, hundreds
of other customers have switched to NetSuite in the
past 12 months. Due to the limitation of the product
functionality including lack of features that are key
to a business - financials and other back-office functionality-
users switched to NetSuite for CRM+, representing a
trend that companies need more than just CRM. To date,
hundreds of companies have switched from salesforce.com
to gain the cost savings and productivity benefits of
NetSuite's One System for CRM, ERP and Ecommerce. For
more information about customers who switched, please
Companies that have switched from salesforce.com are
driven by the power of a single system NetSuite offers.
Some of the customers who have switched to NetSuite
include the following:
- Olympus NDT — "We switched to
NetSuite because salesforce.com didn't have the extra
features NetSuite has, including order management,"
said Fabrice Cancre, COO, U.S. Operations, Olympus
a manufacturer and distributor of testing equipment
headquartered in Waltham, Mass. "We have gradually
increased NetSuite usage to our 100-plus member distributed
sales team. We can create quotations and sales orders,
and measure the forecast by product - something we
couldn't do with salesforce.com. We're continually
deploying more NetSuite features and are planning
to use even more of the advanced CRM+ features NetSuite
is offering, as well as extending the Suite to our
- Learning.com — "NetSuite was the
'one system' we didn't have with salesforce.com and
we would never have with salesforce.com," said
Douglas Stein, VP, Development and Technology of Portland,
Ore.-based Learning.com (www.learning.com),
a pioneer in online learning for students. "It's
far more comprehensive, covering everything from lead
generation to generating the month end financial statements.
And we get all the extras at a price point that's
still very similar to salesforce.com."
- Briefing.com — "Going with NetSuite
from the get-go is of course preferred, but we actually
did it in two phases," said Brad Bader, Controller
of Briefing.com (www.briefing.com),
a Chicago-based provider of online stock market analysis.
"A year earlier, our company purchased salesforce.com
against my recommendations. I saw that NetSuite was
an integrated product, so I started using it for accounting,
and it was wonderful. Once I convinced our management
that NetSuite was the way to go, we made the full-blown
- Turing SMI (UK) — "Our switching
from salesforce.com to NetSuite was driven by the
need for an end-to-end management service that spanned
sales, finance, marketing and HR," said Dominic
Anschutz, CEO, Turing SMI (www.turingsmi.com),
a global provider of BMC service management solutions
with head office in Fareham, Hampshire, UK. "With
NetSuite, we accomplished all of these objectives
- WebHost Automation Limited (UK) — "Our
original research for an on-demand CRM application
lead us to salesforce.com, and we used the application
for about six months before realizing that we needed
more-we really needed integration with billing,"
said Mark Hall, Founder and COO of UK-based WebHost
Automation Limited (www.webhostautomation.com).
"Then we found NetSuite, which seemed to offer
everything we needed. We now use NetSuite for billing,
customer management and sales. Having everything in
one place is definitely a huge benefit for us."
- Hyperia Ltd (Nigeria) — "One of
the reasons we switched to NetSuite is that salesforce.com
was only CRM, but we needed ERP as well," said
Sandeep Jayaswal, Executive Director for Nigeria-based
Hyperia Ltd, a telecommunications company that is
part of the CIS Group, with offices in Lagos, Nigeria.
"Also, we were running two sets of data, which
was a major problem. Having it all together in one
system has made it much better."
- Service Point — "We wanted a single
solution for managing SFA and marketing as well as
financials - inventory management, sales orders, etc.,"
said Tom Lambert, President of Service Point (www.srvcpoint.com),
a growing provider of janitorial services based in
Portland, Ore. "I didn't want to manage multiple
systems and pay the cost for it. I used salesforce.com
for one year with Service Point after having used
it for another year before that."
- Superheat FGH Services, Inc. — "The
No. 1 reason we moved from salesforce.com to NetSuite
was the integration," said Shari Farrell, VP
of Administration at Ontario, Canada-based Superheat
FGH Services, Inc. (www.superheatfgh.com),
a pioneer in heat-treatment services. "With NetSuite,
we have it all in one system. We train on one system.
We execute everything on one system. It works so much
better for us this way."
- Sunlight Saunas — "We tried out
salesforce.com for a short time but weren't able to
customize it to the satisfaction of our sales team,"
said Aaron Zack, CEO, Sunlight Saunas (www.sunlightsaunas.com),
a Lenexa, Kan.-based provider of luxury saunas for
the home. "They complained of not being able
to see notes very easily and everything being in different
screens. Basically it wasn't user friendly enough.
With NetSuite, we have a user-friendly system with
the front and back-office tied together."
- TargetX— "We were looking for
software that could integrate our back end with sales
force automation, and salesforce.com wasn't doing
that for us," said Brian Niles of Bristol, Penn.-based
a provider of interactive marketing solutions for
colleges and universities. "Since we moved to
NetSuite, everything is in one place."
- Green Suites International — "NetSuite
has allowed us to integrate our sales and accounting
data with the customer database for more precise record
keeping as well as minimizing the number of duplicate
customers entered," said Cyndi Riggle of Green
Suites International (www.greensuites.com),
the lodging industry's leading supplier of environmental
products and programs. "It is a one stop shop."
- Assemble Connect, Inc. — "We used
salesforce.com for two years and it was terrific for
CRM. But in order to run a small business, we needed
QuickBooks for accounting and other software as well,"
said Eric Wendt, President, Assemble Connect, Inc.
a wholesale distributor of custom manufacturing products.
"Salesforce.com said we could get features by
connecting to third parties, but we preferred using
the subscription-based model for everything and wanted
it all with one vendor. So we switched to NetSuite."