MORE CUSTOMERS SWITCH TO NETSUITE™ FROM SALESFORCE.COM
Company Saves $100,000 in First 5 Months of Implementing NetSuite™
SAN MATEO, CA.—June 5, 2003—NetLedger,
Inc., makers of Oracle ® Small Business Suite, today
announced that Tradition Valet Inc., a 150-employee
provider of curbside valet, guest services and additional
value-added services to the Minneapolis – St.
Paul area has standardized its entire business operation
— from sales, marketing and support to financials,
inventory management, payroll, and supply chain —
on NetSuite. NetSuite is the most widely used integrated
ERP and CRM suite for the small and mid-size market.
The Oracle Small Business Suite name is used under license
from Oracle Corporation (NASDAQ: ORCL).
Frustrated with the cost and complexity of using three
systems business — Quickbooks for accounting,
WhenToWork.com for scheduling, and Salesforce.com for
sales force automation — to run its business,
Tradition Valet decided to implement NetSuite to replace
all these systems. With NetSuite, Tradition Valet now
has a single system to handle the end-to-end sales process,
from quote to contract to cash. In addition to streamlining
the sales process, NetSuite also helped the company
eliminate duplicate data re-entry. As a result, NetSuite
enabled Tradition Valet to reduce administrative staff
from 13 people to six people and save $100,000 within
the first five months of usage.
"Salesforce.com's limitations, especially its
inability to generate even a simple quote from within
the application, made the system almost useless for
our sales people, and ultimately caused us to use it
primarily for lead tracking," said Erik Voge, vice
president of marketing and corporate development at
Tradition Valet, Inc. "Since we've implemented
NetSuite, our accuracy has been vastly improved. Our
reps are much more efficient, because not only can they
create estimates in the system, they can actually take
the order with a single click of the mouse. And because
every customer interaction is tracked in the same system,
our customer service across the company has greatly
improved because all departments are working on the
same customer record."
"A stand-alone sales force automation package
that cannot track the most basic element of customer
relationships — what you actually sold them —
does very little to improve customer interaction,"
said Zach Nelson, president and CEO of NetLedger. "Midsize
businesses don’t have the time, money or desire
to go through the pain of integrating disparate ERP
and CRM systems. Companies gain enormous financial and
competitive advantages by adopting NetSuite's approach
The software applications utilized by most small and
mid-size companies do not allow business processes to
run seamlessly across front and back-office functions.
These companies run their business on separate, expensive
software packages — one for accounting, one for
warehousing, one for sales force management and one
for customer support. Additionally, the ongoing cost
of running the software and integrating data from such
multiple, incompatible systems has been high.
For more information about NetSuite please visit our
Web site at www.netsuite.com.
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and/or its affiliates.