Oracle NetSuite Corporate Communications
Senior Director, Global Communications
Company saves $100,000 in first 5 months of implementing NetSuite™
SAN MATEO, CA.—June 5, 2003—NetLedger, Inc., makers of Oracle ® Small Business Suite, today announced that Tradition Valet Inc., a 150—employee provider of curbside valet, guest services and additional value—added services to the Minneapolis – St. Paul area has standardized its entire business operation — from sales, marketing and support to financials, inventory management, payroll, and supply chain — on NetSuite. NetSuite is the most widely used integrated ERP and CRM suite for the small and mid—size market. The Oracle Small Business Suite name is used under license from Oracle Corporation (NASDAQ: ORCL).
Frustrated with the cost and complexity of using three systems business — Quickbooks for accounting, WhenToWork.com for scheduling, and Salesforce.com for sales force automation — to run its business, Tradition Valet decided to implement NetSuite to replace all these systems. With NetSuite, Tradition Valet now has a single system to handle the end—to—end sales process, from quote to contract to cash. In addition to streamlining the sales process, NetSuite also helped the company eliminate duplicate data re—entry. As a result, NetSuite enabled Tradition Valet to reduce administrative staff from 13 people to six people and save $100,000 within the first five months of usage.
"Salesforce.com's limitations, especially its inability to generate even a simple quote from within the application, made the system almost useless for our sales people, and ultimately caused us to use it primarily for lead tracking," said Erik Voge, vice president of marketing and corporate development at Tradition Valet, Inc. "Since we've implemented NetSuite, our accuracy has been vastly improved. Our reps are much more efficient, because not only can they create estimates in the system, they can actually take the order with a single click of the mouse. And because every customer interaction is tracked in the same system, our customer service across the company has greatly improved because all departments are working on the same customer record."
"A stand—alone sales force automation package that cannot track the most basic element of customer relationships — what you actually sold them — does very little to improve customer interaction," said Zach Nelson, president and CEO of NetLedger. "Midsize businesses don’t have the time, money or desire to go through the pain of integrating disparate ERP and CRM systems. Companies gain enormous financial and competitive advantages by adopting NetSuite's approach to CRM."
The software applications utilized by most small and mid—size companies do not allow business processes to run seamlessly across front and back—office functions. These companies run their business on separate, expensive software packages — one for accounting, one for warehousing, one for sales force management and one for customer support. Additionally, the ongoing cost of running the software and integrating data from such multiple, incompatible systems has been high.
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