Senior VP, Corporate Communications
NETSUITE SHINES IN MIDMARKET CRM
NetSuite Receives More "Excellent"
Ratings than SalesForce.com, Microsoft CRM in Head-to-Head
SAN MATEO, CA. - May 15, 2003 - NetLedger, Inc., today
announced that in a review of midmarket CRM solutions,
its NetSuite application received the most scores of
"Excellent," surpassing all competitors including
Salesforce.com and Microsoft CRM (Nasdaq: MSFT). This
detailed review, from industry-leading publication eWeek,
recognizes NetSuite's capabilities by saying "Compared
with other midmarket hosted CRM solutions, NetLedger's
application is in a class by itself." The award-winning
NetSuite application is built on the foundation of Oracle
Small Business Suite. The Oracle Small Business Suite
name is used under license from Oracle Corporation (Nasdaq:
The review, titled "Integration Key to CRM Success,"
grades features in CRM products. In the category of
Usability, often cited as the key attribute for successful
adoption of CRM solutions, NetLedger outscored both
salesforce.com and the MS CRM. NetSuite's usability
features are unmatched in any other on-line solution.
Particularly powerful are NetSuite's Windows-like navigation
with drop down menus, customizable real-time dashboards,
and configurable user-specific roles. NetSuite also
received an Excellent in the category of Manageability,
outscoring both salesforce.com and MS CRM.
According to a recent survey in CRM Magazine, the biggest
issue facing companies implementing CRM is front-office
and back-office system integration (Source: CRM Magazine,
January 2003). On the subject of front-office/back-office
integration, the review said of NetSuite, "None
of the other systems we tested has the same kind of
tight module integration." NetSuite's integration
allows users to do things other on-line and off-line
CRM offerings do not, such as create sales estimates
and orders directly from the system; check inventory
stock levels; forecast demand for products; and create,
host and manage eCommerce sites. When discussing salesforce.com's
integration capabilities, the article indicated, "And
Salesforce.com's back-office integration strategy is
more of an afterthought...."
"Stand alone, non-integrated business software
applications are dead, regardless of whether those applications
are delivered as hosted or self-managed applications,"
said Zach Nelson, president and CEO of NetLedger. "NetSuite
is the only solution that integrates CRM, ERP and on-line
operations in a single application, allowing midmarket
companies to go from contact to contract to cash in
For more information about NetSuite please visit our
Web site at www.netsuite.com.
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