OPENAIR DOMINATES PROFESSIONAL SERVICES AUTOMATION MARKET WITH HIGHEST MARKET SHARE
SPI's Independent Study of 170 PS Organizations Validates OpenAir's Leadership Position
Key Findings Include: By Using OpenAir Companies Gain a 30% Increase in Project Margins While Reducing Project Cancellations by 40%
BOSTON, Mass. — April 22, 2009 — OpenAir, Inc., a NetSuite Inc. (NYSE: N) company and a leading provider of on-demand professional services automation (PSA) software, today announced the results released in an independent research study by SPI Research, a leading services research firm conducting research studies that provide insight into how services-driven organizations can operate more efficiently.
In the white paper "Measuring the Value of Application Integration for Service Organizations," SPI Research outlines the key findings of its recent Professional Services Maturity Model study. According to SPI Research's study:
To download this white paper please go to www.netsuite.com/OpenAirResearchStudy.
The benchmark study also showed a number of areas where OpenAir's customers showed superior performance compared to the benchmark average. Specifically, OpenAir clients experienced a higher percentage of billable employees vs. the survey average (74.3% vs. 67.9%) and lower project cancellation rates (1.2% vs. 1.8%) while achieving a greater percentage of revenue (101.9% vs. 95.8%) and margin targets (97.1% vs. 89.2%) vs. the survey average.
"SPI Research's Professional Services Maturity Model study validates the benefits that our clients have been experiencing for years from using OpenAir to automate their services businesses," said Morris Panner, CEO of OpenAir. "Higher resource utilization, improved project margins and increased operating efficiency are just a few of the many direct benefits that services companies realize from using OpenAir."
The white paper "Measuring the Value of Application Integration for Service Organizations" is based on the 2009 PS Maturity Model by SPI Research, whichprovides benchmark information from 170 PS organizations (105 embedded and 65 independent) ranging in size from very small to the largest U.S.-based consulting organizations. Surveys were completed in Q4 2008. The report includes 168 pages with chapters on each of the five service performance pillars, New Maturity definitions for Leadership, IT, Resource Management and PMO as well as Key Performance Measurements segmented by PS organization size (9 segments). For more information about the report and SPI Research please visit www.spiresearch.com.