ISM SELECTS NETSUITE AS TOP CRM APPLICATION FOR 2004
Industry-Leading CRM Consulting Firm Includes NetSuite's Web-based CRM and ERP Suite in a Group of 15 Applications for Small to Midsize Businesses
CHICAGO, IL, DCI CRM CONFERENCE—March 3, 2004—NetSuite, Inc., today announced that its NetSuite
9.1 solution was selected by ISM Inc., Customer Relationship
Management (CRM) strategic advisers and software reviewers,
as a Top 15 CRM Small to Midsize Business Software Award
winner for 2004. This is the first time that ISM has
selected NetSuite to ISM's Top 15. In year 2003, NetSuite
was ranked Top 30. NetSuite’s product offerings
include NetSuite, Oracle Small Business Suite, NetCRM
and NetERP. The Oracle Small Business Suite name is
used under license from Oracle Corporation (NASDAQ:
"We are pleased to receive recognition from ISM,"
said Zach Nelson, CEO of NetSuite. "It is gratifying
to see how, in only a year, our full-fledged NetCRM
and NetSuite solutions have been adopted by customers
and industry watchers alike."
For the first time since the awards were first presented
in 1992, the Top 15 CRM Software Awards are divided
into two categories – Enterprise, and Small to
Midsize Business (SMB) – to reflect the changes
and growth of the CRM marketplace. The awards, which
serve as a standard for the CRM industry, were presented
at the DCI CRM Conference & Exhibition on March
2 by Barton Goldenberg, co-founder and co-chairman of
the conference and president of ISM.
NetSuite 9.1 was chosen after intensive testing by
the ISM Software Lab at its Bethesda, Md.-based headquarters.
Each package was rated according to 202 selection criteria,
including 105 business functions, 47 technical features,
33 implementation capabilities and 17 user-support features.
“NetSuite is to be praised for obtaining the
Top 15 honor as ISM’s software selection process
is strenuous and comprehensive,” said Goldenberg
in congratulating Nelson, who accepted the award for
The Top 15 selections are featured in ISM’s 12th
edition of The Guide to CRM Automation (www.ismguide.com).
Founded in 1985, ISM Inc. offers strategic adviser services
and research to organizations planning and implementing
Customer Relationship Management and Real-Time Enterprise
initiatives. ISM publishes annually The Guide to CRM
Automation, White Papers and CRM software reviews. Barton
Goldenberg, founder and president of ISM, authored CRM
Automation published by Prentice Hall in 2002 and 2003.
ISM private sector clients include AAA Mid-Atlantic,
ExxonMobil, IBM, McGraw-Hill, Nike, and United Way of
America. ISM’s government clients include Communications
Security Establishment National Reconnaissance Office,
National Security Agency, and the US Postal Service.
For more information about NetSuite please visit our
Web site at www.netsuite.com.
Oracle is a registered trademark of Oracle Corporation
and/or its affiliates.