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Independent Study by SPI Research Finds NetSuite PSA and SRP Software Solutions Drive High Performance in 7 of Top 15 "Best-of-the-Best" Professional Services Organizations
SAN MATEO, Calif. — February 18, 2010 —NetSuite Inc. (NYSE: N), a leading provider of cloud computing business management suites, today announced that new independent research conducted by SPI Research has found companies using NetSuite and NetSuite's OpenAir professional services automation (PSA) and services resource planning (SRP) software are among some of the highest performing when measured against peer organizations competing in the professional services market. These results were revealed in SPI's 2010 Professional Services Maturity Model Benchmark Report, which surveyed over 225 professional services organizations (PSO) on a variety of operational best practices. This year's study found that seven of the top 15 "Best-of-the-Best" professional services organizations relied on NetSuite and NetSuite OpenAir software to drive key business processes across finance, human resources and customer relationship management.
Since the first Professional Services Maturity Model Benchmark Report was published in 2008, more than 3,000 service and project-oriented organizations worldwide have used it to diagnose and improve their PSO performance. For more information on the full report, visit
The Best-of-the-Best honors go to the top 15 firms (5%) who have significantly outperformed the benchmark average by excelling in all five service performance dimensions in the SPI report—Vision, Finance and Operations, Human Capital Alignment and Client Relationships. NetSuite and OpenAir customers receiving honors include Verint Systems and TOP Step Consulting.
"With more than 10 years of research on PSA and SRP, SPI's findings clearly illustrate the benefits of PSA systems, including increased project margins, resource utilization and overall revenue," said David Hofferberth, Managing Director at SPI Research. "The Best-of-the-Best results speak for themselves, and we congratulate NetSuite and OpenAir on helping their customers to garner 7 of the top 15 honors for 2010."
"Benchmark and maturity reports like SPI's help organizations of all sizes learn from the best practices of leading PSOs," said Edward Marshall, NetSuite's SVP of Product Strategy for Professional Services Automation. "We believe that services are the future of the world economy and we are thrilled to be at the forefront of the PSA space as it continues to grow and enable services organizations to do more with less."
About SPI Research
SPI Research provides an informed and actionable third-party perspective for service executives and technology providers. Their market research and reporting forms the context in which both buyers and sellers of information technology-based solutions maximize the effectiveness of solution selection, deployment and use.
For more information on SPI Research, please visit www.spiresearch.com.
NOTE: OpenAir, NetSuite and the OpenAir and NetSuite logos are registered service marks of NetSuite Inc.