Contact:
Mei Li
Senior VP, Corporate Communications
Phone: 650.627.1063
E-mail: meili@netsuite.com
NetSuite, Inc.

NetLedger Delivers Advanced CRM Features and Enhancements across Oracle® Small Business Suite, NetCRM™ and NetSuite™

SAN DIEGO, CA, ORACLE APPSWORLD 2003, January 21, 2003 - NetLedger, Inc., makers of Oracle® Small Business Suite, today announced the addition of advanced CRM features across the company's award-winning products including Oracle Small Business Suite, NetCRM and NetSuite, making them much more powerful application services for small and mid-size businesses to run their front and back-office operations. Additionally, usability and workflow enhancements provide users with unprecedented ease of use. The Oracle Small Business Suite name is used under license from Oracle Corporation (NASDAQ: ORCL). For more information about the new release, including screenshots, please click here.

These new advanced CRM features extend NetLedger's integrated application services to small and mid-sized businesses needing sophisticated sales management, order placement, customer service, marketing automation, Web publishing and accounting features. Companies looking for greater visibility and accuracy in their sales forecast together with the ability to measure sales team performance and the effectiveness of their sales process will greatly benefit from the new functionality.

"Our CRM features match and surpass those available from other vendors, at a much lower price," said Zach Nelson, president of NetLedger. "And our painless integration of CRM with back-office accounting, inventory and shipping functions define NetLedger's products as the next-generation of Web services."

The advanced CRM features increase business efficiency and productivity while allowing for complete relationship management, including:

• Flexible Opportunity Management Increases Sales Pipeline Visibility
  Opportunities help organize key information about deals as they move through the sales pipeline in NetCRM and NetSuite so sales teams can track when they expect deals to close, who the key decision maker is and the competitors involved. This new flexibility builds on the unique forecasting, quote and sales order management capabilities at the foundation of all NetLedger products so businesses can actually take the order and track customer purchase history, previously unprecedented in other online solutions.
• Competitor Tracking Provides Vital Win/Loss Analysis
  NetCRM and NetSuite now allow an organization to track the competitors they typically see during the sales process along with their strengths and weaknesses as well as strategies on how to win the deal while competing with them for the same customer. Companies can associate these competitor profiles with each opportunity along with who ultimately wins the customer and the reason why the deal was won or lost to really analyze how well the sales process is working and where to make adjustments in order to stay ahead of the competitive curve.
• Complete Quota Management Keeps Sales Teams on Track
  Quota management allows sales managers to set goals for sales reps so they know exactly what numbers they need to hit. Quota management in NetLedger products have the flexibility to match an organization's business rules - whether those rules call for quota assignment based on the products and services offered, multiple sales channels such as internal versus resellers, or the type of sale such as new customers versus up-sell. In addition, graphical snapshots and reports allow for comparison of forecast against quota, quota against actual sales and forecast against actual sales, eliminating any surprises at the end of the sales period throughout the organization.
• New "Forecast Master" Streamlines Sales Forecasting
  An all new intuitive forecast tool called Forecast Master allows sales reps and managers alike to view their complete forecast for the month, quarter or entire year in a single view no matter whether they are using Oracle Small Business Suite, NetCRM or NetSuite. Once sales reps have made their adjustments of what opportunities, quotes and sales orders are included in their forecast and count towards their quota, their managers can review the numbers and make necessary changes before accepting the final forecast. Making quick adjustments was never easier, giving businesses a vital edge in today's dynamic, fast-paced world.
• Template Driven E-mail To Contacts Personalizes Communication
  From within each customer record, users of NetLedger products can now create and send e-mail messages on the spot using or editing a template with a standard message and then personalizing it with data about the customer such as their name, address, or previous products purchased using special tags. Once sent, a copy of the message is saved for historical record including any replies received so there is never any guessing about who said what or when.

Pricing and Availability
Available immediately, these new features and enhancements are free of charge for current subscribers based on the service licensed. New subscribers can access NetLedger's application services for as little as $50/user/month.

For more information about NetSuite please visit our Web site at www.netsuite.com.

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