President and Chief Executive Officer
Zach Nelson is an accomplished software industry executive and visionary with more than 20 years of leadership experience. His career began with executive positions in marketing, sales, product development and business strategy at some of the most influential and innovative technology companies, including Oracle, Sun Microsystems and McAfee/Network Associates.
CEO of NetSuite since 2002, Nelson led the company's successful IPO in 2007 and its rise from startup to a slate of over 6,600 active customers. Under Nelson's leadership, NetSuite has grown substantially year-over-year to become one of the industry's leading cloud computing companies. He was named one of the 10 Visionary CEOs of 2008 by InternetNews.com.
Nelson holds a patent in the field of application integration, and has several others pending approval. He holds B.S. and M.A. degrees from Stanford University.
Chief Technology Architect
Paul Daugherty is managing director of Accenture's Advanced Systems and Technology, Technology Growth Platform. In this role, he oversees the development and deployment of more than 4,000 technology professionals who work around the globe and across industries implementing complex, leading-edge technology solutions for Accenture's clients. Daugherty is also Accenture's chief technology architect, in which he is responsible for developing and building Accenture's pool of deeply skilled, certified technology architects. His current focus areas include open source, cloud computing, software-as-a-service, custom solutions, mobility, Web, service-oriented architecture and business process management.
Daugherty has worked with clients in many industry areas such as complex systems delivery, infrastructure services, architecture, and IT strategy. Daugherty has also been involved in selling and delivering large business process outsourcing and IT outsourcing engagements.
Daugherty has a degree in computer engineering from the University of Michigan. He frequently speaks at conferences on industry and technology issues, and has published articles in a variety of publications. He is chairman of the advisory board of the New York-based Academy of Information Technology, a nonprofit organization that works with high schools to increase IT career opportunities for urban youth.
Founder, Chief Technology Officer and Chairman of the Board
Evan Goldberg spent eight years at Oracle Corporation, where he served as a vice president. He was involved in a variety of projects, all focused on making powerful database technology more accessible to users. When he left Oracle, he started mBED Software and built groundbreaking web site technology. He founded NetSuite in 1998. Mr. Goldberg holds a B.A. Summa Cum Laude in applied mathematics from Harvard University.
Executive Vice President, Worldwide Services, and Chief Customer Officer
Tim Dilley has over 25 years' experience providing service to technology customers and has held executive management positions in professional services and customer support. At NetSuite, he is responsible for driving customer success in the use and adoption of the NetSuite application. In his role, Dilley manages the global teams in consulting, training, customer support, and client management.
Prior to NetSuite, Dilley served as senior vice president of Global Customer Services at Informatica Corporation, responsible for the global practices of Professional Services, Education Services, Customer Support and Maintenance Renewal Sales. Previously, he was an associate partner for Worldwide Utilities at Andersen Consulting (Accenture) and a co-founder of Axiom Management Consulting, a management and information technology consulting firm. Dilley began his career as a consultant at Price Waterhouse. Dilley holds a B.S. in business administration from California State University at Fresno.
Analyst, Influencer, Thought Leader and Blogger
President, The 56 Group, LLC
Paul Greenberg is President of The 56 Group, LLC, a customer strategy consulting firm, focused on cutting-edge CRM and Social CRM strategic services. His best-selling book, CRM at the Speed of Light: Social CRM Strategy, Tools, and Techniques for Engaging Your Customers, now in its fourth edition, is available in nine languages and been called "the bible of the CRM industry." Paul is the Executive Vice President of the CRM Association. He currently is the Chairman of the Board of Advisors of the University of Toronto's Rotman School of Management CRM Centre of Excellence. He is a core member of the Board of Advisors for the Center for American Progress, the leading policy think tank in Washington D.C. Paul is considered a thought leader in CRM. He is known particularly for his work on the use of social media, such as blogs, podcasts and wikis and social networks in CRM as tools for customer collaboration with a company. He now also writes the CRM blog for high-profile technology media property, ZDNET (http://blogs.zdnet.com/crm).
Analyst, Futurist, New Media Thought Leader, Author and Blogger
Principal Analyst, Altimeter Group
Brian Solis is principal at Altimeter Group, a research-based advisory firm. Solis is globally recognized as one of the most prominent thought leaders and published authors in new media. A digital analyst and futurist, Solis has studied and influenced the effects of emerging media on business, marketing, publishing, and culture. His current book, Engage, is regarded as the industry reference guide for businesses to build and measure success in the social web.
Prior to joining Altimeter, Solis was principle of FutureWorks, founding a creative agency and business consultancy for new media in 1999. Through FW, Solis led interactive and social programs for Fortune 500 companies, notable celebrities, and Web 2.0 startups. Additionally, Brian specializes in change management and organizational transformation to help businesses (and the leadership team) introduce new media resources, systems and processes, and management layers to effectively embrace and excel around the social consumer.
His blog, BrianSolis.com is among the world's leading business and marketing online resources, ranking among the top 1% of all blogs tracked by Technorati. He is also ranked as one of the leading voices in the AdAge Power 150 index of worldwide marketing bloggers. He has also contributed to FastCompany, BusinessWeek, AdAge, Harvard Business Review, and Mashable.
As a sought-after speaker, Solis actively shares his vision and experiences through keynotes and presentations at conferences and events worldwide to help organizations understand and embrace the dynamics defining the rise of social consumerism, social business, and its impact on markets, behavior and culture.
Analyst and Blogger
Founder, Beagle Research
Denis Pombriant is a well-known analyst and thought leader in the CRM space. He writes for CRM Magazine, DestinationCRM, Search CRM, CRM Buyer as well as his own web site and blog. And he conducts research in emerging areas of front office technology and business. He consults regularly to many of the leading companies in CRM.
For over ten years Pombriant has made a habit of identifying and promoting emerging ideas in CRM and the broader software market. In 2000 he was the first analyst to devote a practice to what was then called on-demand technology and has evolved into cloud computing. In 2002 he began covering the integration of social networking and analytics in CRM, in 2004 he wrote an influential white paper titled "The New Garage" that proved to be the blueprint for cloud computing. Since 2008 he has focused attention on sustainable business processes and the part that CRM and other front office technologies can play in sustainability.
In 2010 he published a book, Hello, Ladies! Dispatches from the Social CRM Frontier. He is a frequent speaker on CRM topics.
Analyst, Author and Blogger
Founder, Deal Architect
Vinnie Mirchandani, founder of Deal Architect, is a former technology industry analyst (with Gartner), outsourcing executive (with PwC, now part of IBM) and entrepreneur (founder of sourcing advisory firm, Jetstream Group). He is a thought leader on trends in software, outsourcing and offshoring. He has personally helped clients evaluate and negotiate technology contracts valued in excess of $ 5 billion and has consistently advised companies on IT risk management, globalization and sourcing issues.
Since his analytical work while at PwC (where he led a team conducting market intelligence) and Gartner, he has always been on the forefront of technology trends. He now catalogs them on his innovation blog, "New Florence. New Renaissance". In addition to technology circles, he is an active participant in finance/accounting, human resources and sourcing/procurement communities and focuses on benchmarks and best practices to improve business processes in these areas. His most recent book is The New Polymath, published in 2010.
Vice President and Principal Analyst
Paul's coverage areas at Forrester include the ERP market, financial management and human resources management systems and business processes, and business performance solutions. Paul is a leading expert in the overall enterprise applications market, analyzing trends such as software vendor mergers and acquisitions, next-generation architectures, industry-specific strategies, market sizing and segmentation, and packaged application deployment models (including software-as-a-service). Paul came to Forrester through its 2003 acquisition of Giga Information Group. He has been an industry analyst for nine years and has more than 27 years of overall experience in research and advisory services, management consulting, and systems integration.
Prior to joining Forrester, Paul was a management consulting practice director with The Hunter Group, specializing in financial and human resources systems. He also held consulting management positions with Coopers & Lybrand and Ernst & Young. A frequent speaker on webcasts for Forrester clients and professional organizations, services firms, and software vendors, Paul is also frequently quoted in mass media and IT trade publications.
Paul earned a B.A. in economics from Connecticut College and an M.B.A. from Duke University's Fuqua School of Business. He is a certified public accountant (CPA) and a certified management accountant.
Chief Executive Officer
Michael Krigsman is a recognized authority on the causes and prevention of IT failures and one of the most prolific writers in the world on this topic. Michael is frequently quoted in the press on IT and related CIO issues. He is considered an enterprise software industry "influencer" and provides advice to technology buyers, vendors, and services firms. Michael is CEO of Asuret, Inc., a consulting company dedicated to reducing technology implementation failures. Asuret's suite of software tools improve the success rate of enterprise software deployments by quantifying and measuring governance issues that cause most project failures. Michael led the research effort underlying Asuret's model of collective intelligence and its practical application to reducing IT failures in consulting environments. Michael writes the popular and respected blog IT Project Failures for ZDNet. Michael also writes thought leadership analyst reports for IDC.
Analyst, Entrepreneur and Commentator
Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a commentator he has a broad presence both in the traditional media and as an extensive blogger. He sits on the boards of a number of organisations, both commercial and not-for-profit. Ben is well connected having spoken at length with the vast majority of SaaS players in existence.
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