• NetSuite Upsell Manager: Software that asks "Would you like fries with that shake?"
  Order management is the key to providing a true 360-degree view of the customer, and NetSuite has long been the only system that natively tracks customer purchase history. NetSuite Upsell Manager automatically suggests products and services that a customer is likely to purchase based on statistical intelligence gained via analysis of aggregate customer purchase history stored within NetSuite. In NetSuite 10.0, each customer and opportunity record have a new tab which suggests the products/services a sales representative should offer based on this automated, actionable intelligence. In addition, marketing personnel or individual reps can leverage this intelligence to create cross-sell campaigns targeted at customers identified by NetSuite Upsell Manager as having a high likelihood to purchase products or services.

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• NetCommerce Analytics: NetSuite's Big Brother is Always Watching
  With the growth in Internet usage, customers' expectations have changed. They desire—and in many cases assume—a company's website will be the "system of record" when interacting with a vendor. While we are not designed to support ecommerce, NetSuite has led the industry in making selling on the Web as easy as selling in person. NetCommerce Analytics takes this capability to the next level. Unlike generic Web reporting tools which provide aggregate analysis on number of page hits or most popular pages, NetCommerce Analytics can provide such data on a customer by customer basis. Even more powerful, NetCommerce Analytics also tracks click-stream data on a user-by-user basis, so that sales representatives can see the most recent activity of a client or prospect on a website as easily as they can log a phone call.

• NetSuite 10.0 Dashboards: What You Track is What You Get
  While many companies now promote dashboards, they are only as good as the data that underlies them. As NetSuite tracks every interaction between a vendor and their customers, NetSuite's patent-pending dashboards deliver much richer information in real-time than any system available. New in 10.0 are a variety of new best practices key performance indicators and report snapshots (including such hard to get data as keyword conversion to purchase); flexibility to publish dashboards to specific users; and the ability to deliver external Internet content directly to a user's dashboard via RSS, a first in a business application.

• Know More. Sell More. The more you know about your customers, the better you are at selling and servicing them. Knowing what they have bought—and what other companies like them have bought—is critical for cross-sell and upsell. Knowing what they are doing on your Web site provides crucial intelligence into their interests. NetSuite’s unique order management and ecommerce capabilities make possible features about which customers have only been able to dream.

NetSuite 10.0 includes hundreds of new features that advance the capabilities of small and midsize businesses including new back office ERP and next generation ecommerce. NetSuite 10.0 is available now. Contact your NetSuite sales representative for more information on NetSuite products and services.

NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order fulfillment, inventory, finance and product assembly; ecommerce and Web site management; and employee productivity. In addition, NetSuite is delivered as an online service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups.

NetSuite 10.0 Feature List