NetSuite brings mid-size companies the benefits of a single business management suite without the cost, complexity, and rigidity of traditional enterprise software applications like SAP.

NetSuite is the answer to the previously unmet business application needs of mid-size companies:

	Easy to use and implement
	Rich integrated functionality
	Easy to customize
	Low cost
	Rapid return on investment

NetSuite Version 11, the latest release currently being rolled-out to thousands of companies, adds three key features that now make back-office applications as easy to use as front-office applications:

The Customer Dashboard — One Comprehensive View of the Customer

NetSuite uses its industry-leading dashboards to give unprecedented comprehensive view of the customer in a single Dashboard. Simply by clicking the "View Dashboard" button in the customer record, users can quickly gauge metrics, the overall health of a customer, and drill into the detail associated with any front-office or back-office aspect of the customer relationship. Every customer record now has a Dashboard view which allows users to see Key Performance Indicators, Report Snapshots, KPI Meters and History. All of the information is specific to the customer being viewed, and all of it is customizable.

KPI Scorecards — the Company Unifier
The rap against business applications is that while they've been able to successfully manage transactions — to get information in — it's too hard extract meaningful information — to get true business intelligence out — for smarter decision making and business improvement. NetSuite has inverted the information pyramid, putting business intelligence at the top with Dashboards for at-a-glance intelligence, saved searches and report snapshots for ad hoc intelligence, and rich reporting for strategic intelligence.

NetSuite's new Key Performance Indicator (KPI) Scorecards supports management by objectives and goals, allowing a company to manage its entire business based on one comprehensive set of cross-organizational business objectives. It also provides individual employees with visibility into goal-specific metrics that contribute to those objectives. For example, you can align your teams to support sales and financial goals within departments and across the corporation with a KPI scoreboard posting the basics in leads and orders, and then drilling down to track efficiency with lead conversion to opportunities, opportunities to sales, and through cost of sales periodically (days, weeks, months, more). From here you might further present cash flow, net profit/loss, and cash balance. All of these can be measured as achievement and delta versus against plan. With KPI Scorecards, NetSuite is the first and only business application to provide a real-time, at-a-glance view of the overall health of the corporation. Highly configurable, KPI Scorecards allows comparison in multiple dimensions — between different KPIs or between different date ranges of the same KPI (e.g. This Week, Month, Quarter, Year) within one portlet on your Dashboard. A new type of comparison is also available to provide relative measurement — Ratio or Variance — against KPIs. This new type of KPI compares one KPI to another, and displays either the Absolute difference or the Percent difference.

NetSuite Brings Deep ERP Functionality with CRM-Like Usability — Makes the Back Office as Usable as the Front Office
NetSuite Version 11 adds deep ERP functionality including Demand-based Inventory Replenishment, Landed Cost, and Bin Management for product companies, Project Accounting and Milestone Billing for those delivering services, and Expense Amortization for companies with more complex financials. These new features combine the depth of functionality required in the mid-market with the ease of use necessary for success in this size company.

CRM has long been considered the domain for customer facing activities. In reality, back-office systems own the most important information in the ongoing relationship with the customer — orders, credits, invoices, payments, and product/service delivery. Mistakenly, the back office has long been shrouded in Teutonic isolation from customers and users. NetSuite Version 11 is the first application to make the back-office part of the strategic core of total customer relationship management. In NetSuite Version 11.0, every interaction of back-office users — phone calls, e-mails, meetings, documents, and user notes — are tracked in the transaction records such as orders, invoices and shipments, enabling the automation and personalization of workflows like collection e-mails and phone calls. In turn, all interactions at the transaction level roll up to a single customer record for visibility to all users in the company.