NetSuite is the industry's first and only online business application that supports your entire company—from customer relationship management (CRM) to enterprise resource planning (ERP) to Web capabilities. NetSuite is the first and only web-based application to offer everything in a single, integrated and powerful solution. Additionally, NetSuite enables you to make better, faster decisions through real-time business intelligence.
What this means is sales representatives can view the complete customer record, including support cases, billing issues and more. Warehouse managers can instantly view approved sales orders on their Dashboards, and accounting personnel are able to view support issues when calling customers to collect payments.