NetSuite OneWorld

Intercompany Sales and Purchasing Integration across Subsidiaries

With this release, NetSuite OneWorld automates the end-to-end process of sales and purchasing transactions that occur between subsidiaries, including intercompany order, intercompany billing and intercompany elimination and transaction reporting. By streamlining these processes, NetSuite OneWorld further reduces the manual effort around intercompany transactions and improves reporting during the elimination process.

This feature provides a complete workflow to approve or reject intercompany sales orders, and ensures a one-to-one mapping between sales orders and purchase orders between subsidiaries.

In addition to managing the process, NetSuite provides reconciliation reporting to catch any mismatched sales and purchasing transactions. The report helps identify and reconcile four types of mismatch, including unlinked orders (sales orders and purchase orders that are not linked to each other), mismatched order amounts, mismatched billing amounts and standalone bills or payments (that are unlinked to orders).

Finally, NetSuite improves reporting on the overall intercompany elimination process by showing the source-result audit trail of the month-end elimination process.

Enhanced Customer Experience for Global Customer Support Organizations

To maximize customer service, global support organizations must be able to ensure that customers are engaging with the specific brand feel for each subsidiary during the support interaction. It's key to be able to tailor the support experience to each subsidiary, from specific main support email addresses to email template look and feel, to reflect the brand of the subsidiary.

With NetSuite OneWorld Version 2012.1, global businesses can now brand subsidiary-specific support communication exchanged with customers for each of the subsidiaries they operate in. Administrators gain the flexibility to set up email notification templates, and designate a main support email address as well as an inbound case email address, that are all unique to each subsidiary.

In addition, support managers now have more control over the cases support reps can access with the ability to restrict access based on the subsidiary of the customer. To restrict cases based on the subsidiary, go to Setup Tab > Support Preferences > and check on the preference "Restrict cases based on subsidiary."

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