AVAILABILITY

Dependable access to the NetSuite system and your data is essential to your business — and we ensure that you have that access. Access to your data is a given — your data is yours, which you can export at any time. And to provide you with uninterrupted service, we can provide telephone line access should your ISP experience problems. Our service level agreements include a guarantee 99.5% uptime across the entire NetSuite family of production applications or you can request a credit.

• Access to Your Data
  While we securely manage your information for you in our data center, it is always your data and your data alone, and you always have the ability to export your data into an IIF file (tab delimited format recognized by various applications) or a Comma Separated Value (CSV) file from our applications. We created this export capability because we know it is important for you to have the option of retrieving your data at anytime, from anywhere you want.
• Contingency for ISP Unavailability
  We know that providing you uninterrupted service is critical for your success. We also know that other factors can influence your ability to reach our service, like the ability of your Internet Service Provider (ISP) to keep you constantly connected to the Internet. That's why we have also developed the capability to provide you with a direct call-in line into NetSuite on a short-term basis if you need it due to problems with your ISP.
• Service Level Agreement
  We know that downtime is not an option in your business. This is one reason that our service agreement guarantees 99.5% uptime outside the scheduled service windows. We guarantee 99.5% uptime across the entire NetSuite family of production applications for all our customers. A credit is available if NetSuite does not deliver its application services with 99.5% uptime.

We provide customers a publicly available web page to display system status at all times at http://status.netsuite.com