Self-Service Centers
Customer
Self-Service for Orders
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Wholesale distributors struggle with the same issue: how to integrate the order placement, fulfillment and billing processes. Similarly, their customers struggle with how to access their orders and related data throughout the lifecycle of the order. And if customers can't access such key information as when an order was shipped, or when payment was received, the result can be unnecessary frustration.
That's why NetSuite self-service software for wholesale distributors offers customer self-service for orders. With NetSuite order processing software, your customers get a higher level of self-service by being able to review all their orders 24/7.
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- Web-based access to orders and related data leads to higher customer satisfaction.
- Allow customers to track packages 24/7, eliminating the need to contact your call center and dramatically reducing call-center costs.
- Display your customer's lifetime transaction history, and allow them to repeat orders or request returns quickly, resulting in stronger customer relationships and higher revenues.
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- Customers can log in and view every order they have ever placed with your company, along with its shipping status, anytime and anywhere.
- Enable customers to enter orders, request returns, repeat past orders, view quotes and outstanding balances, and make payments online.
- Password-protected sites give customers security and peace of mind when checking their orders.
- Customers can track shipments via UPS and FedEx, as well as get real-time shipping rates.
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