Self-Service Centers
Customer Self-Service for Billing
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Without Web-based self-service, routine interactions, such as a customer calling about an invoice, must be handled through a call center or e-mail—both of which have a much higher price per inquiry than self-service.
With NetSuite self-service billing software for wholesale distributors, companies can give their customers a 24/7 option for checking billing information. Not only is this an effective way for companies to help retain customers and increase the profitability of those relationships, but it also helps to reduce the high cost of customer care.
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- When customers have the ability to make payments online, the result is quicker, faster, and more accurate payments. Additionally, they can see when credits have been applied to payments.
- With a quick view into their outstanding balance, customers no longer need to rely on your employees to provide this data, thereby saving your company time and money, and enabling your employees to focus on revenue-generating activities.
- A full audit trail enables customers to understand how payments were applied and when, which helps to resolve discrepancies more quickly, and leads to higher customer satisfaction.
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- Enable customers to make payments online via credit cards or electronic funds transfer (EFT).
- Let customers view their current accounts receivable information, such as what amount they owe and when it's due, anytime and anywhere.
- Customers can check all transactions, including invoices and payments, which are related to their accounts online.
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