Automated Order Processing
Order Management and Fulfillment
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When done right, order management can streamline your entire wholesale distribution fulfillment process. It minimizes paperwork for your sales force, enabling them to focus their efforts on selling. It also improves the productivity of your warehouse staff, accelerating delivery time. And when customers get deliveries on time—or even ahead of schedule—customer satisfaction skyrockets.
And while many competing offerings don't include order management, NetSuite wholesale distribution software has order management at its core. That means it gives everyone in your organization access to the same, up-to-date order information. Customer Service Representatives can view current order statuses; sales representatives know when to make follow-up calls; and customers can check delivery schedules in real time via the Customer Center, or your Web site.
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- Empower sales representatives with the first and only hosted wholesale distribution solution that lets them create estimates and orders with one click—enabling them to focus on making the sale, not processing the paperwork.
- Give customers full visibility into their order status, boosting customer satisfaction and long-term loyalty.
- Mine centralized customer purchase histories for customer profitability analysis, strategic marketing, and upsell and cross-sell potential.
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- Enable sales representatives to turn estimates into orders with just one click, saving time and increasing efficiency.
- Real-time order status gives everyone access to the same, up-to-date order information, including when an order was placed, shipped, received and billed.
- A single data repository captures and manages all orders and their histories, eliminating the hassles and costs of managing disparate systems or databases.
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