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Customer Self-Service Center
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These days, many software companies face the same challenge: how to give customers a high level of customer support while also containing ever-rising support costs.
Using NetSuite's software industry solution, you can give your customers a higher level of customer support through 24/7 self-service. A password-protected online customer service center allows customers to review all their orders and issues securely and easily. Customers can also request returns, repeat past orders, view quotes, and make payments. Customers can even submit support issues, and view every support response you have ever provided them, as well as access your knowledge base and FAQs. As a result, you boost your service level while also decreasing your customer-care costs.
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- Provide your customers with a higher level of customer support through online self-service, leading to higher satisfaction.
- Allow customers to track packages 24/7, so they don't have to contact you to find out the status of shipments.
- Answer support questions electronically, and display every response you have ever provided, eliminating repeat calls on the same question.
- Display your customers' lifetime transaction histories, and allow them to repeat orders or request returns quickly, resulting in more return visits.
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- Each customer gets a password-protected area of his or her own.
- Customers can view their lifetime transaction histories, submit support issues, view your responses to these issues, and track packages via UPS or FedEx in real time.
- Customers can submit return requests, repeat orders, view quotes and outstanding balances, and make payments online.
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