Customer Self-Service Management
Order Management
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For companies that sell packaged software, the ability to track orders across multiple channels is essential. In order to do that, however, companies must integrate their order placement, fulfillment and billing processes. But integration of disparate software components and systems often proves to be a time-consuming and expensive task.
That's why NetSuite's software industry solution offers an integrated suite that links all those functions. As a result, customers can buy software, services, and support packages easily and quickly. They can also track the status of their orders themselves. With its broad self-service features, NetSuite's order management enables you to provide a higher level of customer service at a significantly lower cost.
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- Web-based access to orders provides greater ease-of-use and higher customer satisfaction.
- Allow customers to track packages 24/7, eliminating the need to contact your call center and dramatically reducing support costs.
- Display your customers' lifetime transaction histories, and allow customers to repeat orders or request returns quickly, resulting in stronger customer relationships and higher revenues.
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- Customers can log onto your site and view every order they have ever placed, along with its shipping status, anytime and anywhere.
- Enable customers to enter orders, request returns, repeat past orders, view quotes and outstanding balances, and make payments online.
- Password-protected portals give customers security and peace of mind when placing or checking their orders.
- Customers can track shipments via UPS and FedEx, as well as get real-time shipping rates.
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