Customer Self-Service Management
Billing Management
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Software companies deal with a variety of billing schedules and triggers. Yet despite the complexity of their billing needs, many companies are still bogged down in paper-based processes that waste time and money.
With NetSuite's software industry solution, software companies can finally automate their billing processes. Additionally, they can give their customers a 24/7 option for checking billing information. Not only is this an effective way for companies to help retain customers and increase the profitability of those relationships, but it also helps to reduce the high cost of customer care.
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- When customers have the ability to make payments online, the result is quicker, faster, and more accurate payment.
- With a real-time view into outstanding balances, customers no longer need to rely on your call center for this data, reducing call-center costs and enabling your employees to focus on revenue-generating activities.
- A full audit trail enables customers to understand how payments were applied and when, which helps to resolve discrepancies more quickly, and leads to higher customer satisfaction.
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- Enable customers to make payments online via credit cards or electronic funds transfer (EFT).
- Let customers view their current accounts receivable information, including what is owed and by when.
- Customers can check all transactions, invoices and payments in real time.
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