Sales Force Automation
Order Management
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Order management is the critical pipeline between the front office and back office. Integrated order management ensures that orders are processed correctly meaning customers get deliveries on time, and clients receive services as contracted boosting customer satisfaction and long-term loyalty. It also minimizes paperwork for your sales force, enabling them to focus their efforts on selling and less time on administration.
NetSuite's software industry solution is the first and only solution to place the order at the heart of its solution. No other hosted CRM solution includes order management. Every other hosted CRM solution requires integration and workarounds to manage what's at the core of every customer relationship—the order.
Built on a single repository, NetSuite's sales force automation software solution gives everyone in your organization access to the same, up-to-date order information. As a result, support representatives can view order statuses; sales representatives know when to make follow-up calls; and customers can check order statuses in real time via the Customer Center, or your Web site. With all customer purchase history in a single repository, your sales and marketing organizations are sitting on a goldmine of information that helps you know more and sell more.
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- Empower sales reps with the first and only hosted order management solution that lets them create estimates and orders with one click, saving time and money.
- Calculate marketing ROI based on real purchases—not just projections—leading to greater forecast accuracy.
- Give customers full visibility into their order status, boosting satisfaction and loyalty.
- Mine centralized customer purchase histories for customer profitability analysis, strategic marketing data and upsell/cross-sell opportunities.
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- Integrated order management enables sales reps to actually close deals.
- Enable sales reps to turn estimates into orders with just one click.
- Real-time order status gives everyone access to the same, up-to-date
information.
- NetSuite's SFA solution captures and manages all orders and their histories within a
single repository.
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