Partner Relationship Management Tools:
Partner Self-Service
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Self-service customer support centers are fast becoming the channel of choice for customers of software companies. But self-service portals can also help streamline interactions with partners.
With NetSuite's software industry solution, your partners can place and track orders, view their customers' logged support cases, and access sales, marketing and technical information—all in real time. With NetSuite's Advanced Partner Center, software companies can stay open for business 24/7, while also minimizing costs and maximizing efficiency.
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- Publish price lists, sales collateral, and product specifications via a portal.
- Enable partners to enter and track orders 24/7.
- Provide full visibility into your pipeline, including leads, opportunities and sales, and get full visibility into your partners' pipeline.
- Give partners access to all their customers' support cases.
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- Self-service streamlines processes and cuts costs associated with managing partner relationships.
- Access to real-time information—including leads, orders, and cases—means that you and your partners can stay open for business 24/7.
- Bidirectional communication improves operational efficiency, increases customer satisfaction, and heightens competitive advantage.
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