Customer Support Service
Support, Service and Time Tracking
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Streamlined time tracking improves client management as well as record keeping. And armed with streamlined support, service and time-tracking processes, software companies and consultants can simplify and accurately manage their entire billing cycle for services.
NetSuite software industry solution offers a gamut of time-tracking tools and options. For example, if you need to charge for technical support on a per-minute basis, or track the time your service professionals spent with a given client, NetSuite provides a new level of efficiency and accuracy. You'll never again have to manage time offline, because NetSuite ties time tracking directly to the customer record.
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- Keep accurate customer records by managing time directly within NetSuite.
- Streamline your time-tracking process, consolidating it with accounting and billing functions.
- Record both reimbursable and non-reimbursable time in order to understand how your team is apportioning its time to customers.
- Time tracking support costs on a customer-by-customer basis leads to better customer profiling.
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- Record the time spent on cases, tasks, and events.
- Approve time your team spent per case.
- Record approved time and pass it to accounting for billing.
- Pay your personnel on an hourly basis, leading to more flexibility.
- Bill customers on per-incident basis, if needed.
- Track customers in terms of how much support time they have needed
over a given period, and how much it costs your support group.
- Enable employees to track and bill time from anywhere, at anytime.
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