NetSuite Multi-Channel Retail Management Suite The First and Only On-Demand Application for End-to-End, Multi-Channel Retail Business Management

Manage Your Retail Business from End to End

The NetSuite Multi-Channel Retail Management Suite is the first and only on-demand software suite to link every step of a multi-channel, multi-location retail business — from marketing and sales to inventory and financials. Only NetSuite gives you real-time visibility into your entire retail operation, accessible from anywhere at any time, ensuring that the information you have is always up to date.

NetSuite Retail Management Suite also features integration with leading point-of-sale (POS) provider OnSite.

With the NetSuite Multi-Channel Retail Management Suite, you'll be able to:

• Manage Multiple Channels and Multiple Locations — Track inventory, orders and customers across multiple online and brick-and-mortar channels. Create a Web site, publish eBay listings*, and integrate all of the information with your retail outlets. Manage all of your stores with a unified inventory- and order-management system that gives you visibility across all your locations in real time. You'll give your customers a better shopping experience, too. With NetSuite, you can let them buy from one channel, pick up from another, and make returns to a third — something no other system supports.
• Get Closer to Your Customers — Get a 360-degree view of each customer so that you can make them feel special. See their purchase history, shipping addresses and communications with your company, whether they interacted with an online store or an offline one. Provide personalized marketing to your customers based on their purchase history or demographics. Offer customers self-service options to view their order history online, reorder, and find answers to their own questions 24/7. You'll also be able to provide customers with shipping labels from UPS, FedEx® or USPS, and automatically retrieve and forward package tracking information.
• Integrate Your Web Site with Your Business — Deliver an intuitive, "Amazon.com-like" experience to your customers. Build a high-impact Web site from the ground up with simple-to-use tools, or simply integrate your existing site. The NetSuite Multi-Channel Retail Management Suite also provides a full-featured Web store that integrates directly into your business, allowing you to import orders, reduce inventory, and create customer records. NetSuite also enables a global Web presence, with multiple language and currency options plus built-in customs documentation for shipping.
• See a Unified Real-Time View of Your Business — With the NetSuite Multi-Channel Retail Management Suite, order data flows from all of your retail locations — including your Web store — to your warehouse and procurement departments; invoices and expenses data flows to the finance department; and customer data flows to the marketing department. This gives the appropriate people in your organization real-time visibility into sales, inventory and customers across all channels.
• Manage by Metrics — Retail companies can manage their businesses by key metrics and make timely, fact-based course corrections in real time with dashboard analytics ranging from inventory and sales reports to expenses and marketing campaign ROI. Find out which items are selling better in each channel, and update inventory and pricing accordingly. View the profitability of stores, customers and products. All statistics can be viewed as key performance indicators (KPIs), graphical report snapshots, trend graphs, and KPI scorecards in real time.
• Manage Campaigns and Promotions — The NetSuite Retail Management Suite offers extensive marketing campaign and promotional capabilities to help you find new customers, encourage repeat business, and increase average sale size. You can create and execute highly targeted, personalized email campaigns within NetSuite, as well as manage paid and online search and affiliate marketing. With closed-loop marketing, you can see revenues, costs and return on investment (ROI) for all campaigns in real time. NetSuite's automated upsell and cross-sell functionality lets you offer add-on products at the register or in the Web store. NetSuite also provides promotional capabilities such multiple discounting capabilities, volume pricing and customer-specific discounts.

Introducing the NetSuite-OnSite Point-of-Sale (POS) Integration
OnSite has leveraged many years' experience serving multi-channel retail customers to develop a point-of-sale module specifically for NetSuite. The OnSite POS solution allows you to use the power of NetSuite for all in-store transactions and supports the latest POS hardware from top vendors.

The integration of NetSuite with OnSite offers you:

• Integrated card-present (swiped) credit-card, PIN-debit, and gift-card acceptance
• Support for bar-code scanners, electronic-signature capture devices, receipt printers, and terminals
• Manager security overrides for refunds and other sensitive activities
• Special-order management including in-store Web-order pickup, customized item purchases, and fulfillment/shipments
• Cash-drawer management with centralized reporting
• Time-clock management for individual employees.

Read about companies who are benefiting from the NetSuite Multi-Channel Retail Management Suite and NetSuite's integration with OnSite:

* eBay listings available as an add-on module