In-Store POS

Enhance the In-Store Experience

Meet the in-store retailing needs of omnichannel shoppers with a modern POS solution that enables you to streamline and accelerate the transaction process, while also delivering personalized customer service. With a 360-degree view of the customer and enterprise-wide, real-time inventory visibility, NetSuite provides the omnichannel capabilities required to easily deliver a unified shopping experience and build strong customer loyalty.

In-Store POS

  • "Save the sale" with cross-channel inventory visibility and order fulfillment.
  • Extend sales and service with mobile POS.
  • Reduce fraud with multiple levels of security for cashiers and managers.
  • Speed checkout with integrated payment processing.
  • Increase productivity with an easy-to-use and intuitive touch-screen interface.
  • Deliver improved and personalized service with a 360-degree customer view.
  • Safeguard against threats with PA-DSS validation and point-to-point encryption technology.

Seamless Cross-Channel Functionality

Working together, NetSuite's modern retail POS and ecommerce platform enables you to bridge the gap across channels to fully service and satisfy your customers. Suddenly, you’ll be able to offer convenient cross-channel processes and satisfy today's consumers.

  • Buy online/pick up in store.
  • Buy online/return to store.
  • Order in store/fulfill from anywhere.

Business Impact

Increase Customer Satisfaction

Get a single omnichannel view of your customers, provide personalized service and deliver the products they want, when they want and how they want.

Improve Store Operations

Streamline and automate front end capabilities in real-time with backend processes.

Grow Sales

Empower sales associates with tools and information to build stronger customer relationships and sell more product.

NetSuite SuiteCommerce InStore

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Ecommerce

Deliver an Engaging, Single View of Your Brand

NetSuite makes it easy to deliver engaging brand experiences to online customers across any device—desktop, smartphones and tablets—using our SuiteCommerce platform. Drive more traffic to your web stores, convert browsers into customers and increase online revenue with a flexible, feature rich platform that easily accommodates change and grows with you.

Benefit from Seamless Commerce

  • Seamlessly connect ecommerce with your operational business systems with a single cloud-based platform.
  • Provide an optimized experience to any device with responsive web design.
  • Expand your online channels by selling through multiple brands, languages and currencies atop a single ecommerce platform.
  • Show real-time inventory data on your site, including how many products are available online or in a particular store.
  • Deliver seamless cross-channel functionality with buy online/pickup in store, buy online/return to store and order in store/fulfill from anywhere.
  • Deliver real-time customer service with a password-protected, self-service customer center enabling customers to manage all aspects of their shopping experience.

Engage in Personalized Shopping Experience

  • Create relevant and personalized omnichannel shopping experiences across in-store, web and mobile channels.
  • Ensure customers find the products that they are looking for quickly and easily with powerful Solr site-search, combined with robust, guided navigation capabilities.
  • Efficiently manage promotions and personalized marketing with promotional URLs, coupons and cross-selling.
  • Dynamically segment customers to provide personalized merchandising and promotions based on behavior, demographics, purchases and more.

Business Impact

Engage Customers

Satisfy customers and keep them coming back to your brand with personalized and engaging shopping experiences.

Convert Browsers

Convert browsers into buyers by delivering innovative and relevant shopping experiences on any device.

Increase Revenue

Deliver true omnichannel shopping across all channels through a single, cloud commerce platform.

NetSuite SuiteCommerce

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CRM and Marketing

Put Your Customers at the Center of Your Business

With NetSuite's retail CRM you get an omnichannel view of each customer so you can deliver personalized service, build customer loyalty and achieve a competitive advantage with your brand.

CRM Software for Omnichannel Retail

  • Get a single 360-degree view of the customer across all channels for complete visibility into all online, in-store and call-center transactions and interactions.
  • Build customer loyalty by targeting the right customer at the right time with the right product.
  • Build rich customer profiles based on behaviors and interactions that can be made available to sales associates, marketing and service personnel.
  • Segment and target buyers for highly focused, personalized upsell and cross-sell campaigns and targeted promotions.
  • Manage, track and analyze all marketing campaigns across all channels in a single application.
  • Offer customers self-service options to view their online purchase history, reorder and find answers to their questions 24/7.
  • Ensure customer issues and touchpoints are tracked fully through to completion with fully integrated case and support tracking.

Business Impact

Boost Customer Profitability

Drive revenue and profitability with a complete understanding of a customer's omnichannel lifetime value.

Build Loyalty

Leverage a more complete picture and target the right customer at the right time with the right product.

Improve Marketing and ROI

Manage, track and analyze campaigns from start to finish with closed loop marketing across all channels.

Seamless Customer Data Leads to Efficient Customer Service

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Order Management

Achieve Omnichannel Excellence with Centralized Order Management

Meet customer expectations to buy, fulfill and return anywhere while maximizing profitability by centralizing order management and having a single view of inventory across all channels and the supply chain. NetSuite Order Management provides the ability to meet and exceed rising customer expectations for omnichannel fulfillment while boosting profitability and optimizing inventory.

Omnichannel Order Management

  • Avoid additional integration or an extra layer between your customer facing systems and your fulfillment execution engines.
  • Manage orders from multiple channels—POS, web, call center, mobile, kiosk—all in one place.
  • Get a single view of inventory, spanning warehouses, stores, 3PLs and drop-ship locations.
  • Reduce excess inventory, capture lost sales and promote the most profitable products to your customers.
  • Easily and accurately support cross-channel returns and exchanges.
  • Implement intelligent fulfillment and improve inventory efficiency by fulfilling online orders from the best store, warehouse or vendor/drop-ship locations.
  • Implement an endless aisle and expand your assortment without increasing warehouse and store footprints with an automated end-to-end, drop-ship fulfillment process.

Business Impact

Decrease Fulfillment Costs

Intelligently process and fulfilling orders in the most efficient and cost effective manner.

Increase Customer Satisfaction

Meet customer demand with the flexibility to buy, fulfilling and return anywhere.

Improve Inventory Utilization

Avoid markdown and overstock by easily fulfilling orders from the most economical and efficient location.

NetSuite Order Management

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Business Intelligence

Leverage Powerful Business Intelligence and Reporting

NetSuite enables you to manage your entire retail enterprise with key metrics so you can make timely, fact-based decisions with dashboard analytics and retail reporting. All data can be viewed in real-time as key performance indicators (KPIs), graphical report snapshots, trend graphs and KPI scorecards.
  • Rely on a single version of the truth with all data across all channels residing in a single source.
  • Make quick, informed decisions regarding channels, inventory, suppliers and customers with predefined, role-based dashboards.
  • Empower business users with easy to use tools to create customized reports, KPI's and dashboards.
  • Monitor KPIs from anywhere at anytime with access via web browser and mobile device.

Business Impact

Run Business Better

Identify issues, trends and opportunities and instantly drill down to underlying reasoning to take action.

Improve Decision Making

Drive better, faster decision making with real-time data, KPI's and personalized dashboards.

5 Pillars to Unlimited Retail Growth

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Financials

Better Manage Your Business with Integrated Financials

Streamline financial processes and planning and increase insight into the financial side of your retail enterprise with a fully integrated financial management system that allows you to improve organizational efficiencies and grow the business.

Retail-Time Financials and Accounting for Retailers

  • Support core accounting functions such as general ledger, accounts receivables, accounts payable and fixed assets management with strong compliance management.
  • Improve business performance, increase financial close efficiency and reduce back-office costs with standardized processes using a single, integrated solution.
  • Rely on audit trail visibility with drill-down capabilities to see the underlying detail from financial statements to the transaction.
  • Optimize procure-to-pay and leverage an intuitive user interface and integrated workflow to process requisitions to vendor payments, end-to-end.
  • Ease tax compliance with prebuilt tax intelligence to process sales transactions in compliance with proper regulations.
  • See consolidated financial results for any part of the business at a summary level, and all the way down to the underlying transactional details with real-time visibility.

Business Impact

Speed Insight

Gain real-time access to the financial and operational performance of your retail enterprise.

Streamline Operations

Automate transaction flow and reduce manual data entry to eliminate errors and improve time to value.

Manage Risk and Compliance

Maintain compliance with applicable accounting standards while establishing control and enabling audit trails.

NetSuite ERP

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Inventory and Supplier Management

Manage Inventory and Supplier Relations More Effectively

Optimize your inventory and your supply chain to speed delivery time, increase sales, improve inventory turn and deliver the products your customers want when they want them.

Inventory Management

  • Achieve real-time inventory visibility across all channels including stores, warehouses, 3PLs and drop-ship locations.
  • Leverage Multi-Warehouse Inventory to perpetual inventory tracking across multiple locations.
  • Track transfers between locations within the enterprise, even across subsidiaries.
  • Receive purchase orders and transfer orders at all inventory locations.
  • Manage and tracking inventory adjustments; as well as their financial impact to the business.
  • Audit current inventory positions at scheduled intervals with Physical Counts.

Supplier Management

  • Manage your supplier/vendor relationships from single system.
  • Allow vendors to interact directly with your business to see invoices and orders, and even make payments through our Supplier Portal.
  • Track and have full visibility to all purchase orders for each vendor.
  • Ensure compliance for all vendors with full 3 Way Match visibility to automaticity highlight items outside of tolerances.
  • Delivery Date Management for inbound orders to ensure you are prepared to meet incoming supply.
  • Set up supplier KPIs to manage compliance and success factors related to vendor scorecards.

Business Impact

Increased Vendor Effectiveness

Real-time access to vendor performance KPI's and scorecards.

Reduce Inventory Carrying Costs

Using intelligent data to better leverage inventory across the supply chain.

NetSuite for Retail

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