Besides linking your entire multi-channel retail business with a single application, the NetSuite Multi-Channel Retail Management Suite also gives you role-based dashboards for complete real-time visibility; multi-channel inventory, purchasing and order management; a single view of the customer across all channels; complete financials; an integrated back office with services-specific features, and much more. Here's why NetSuite is the best application for retail businesses.
One Application to Manage Your Retail Business. Retail companies typically cobble together and juggle several different business applications—as well as numerous spreadsheets—to manage the intricacies of the industry. It's time to stop wasting precious resources managing multiple "silo" systems. NetSuite is the one intelligent, integrated, customizable application to unify your inventory and order-management processes, provide a single view into all your customers, and increase real-time visibility into your business for better decision making.
NetSuite manages all retail lifecycle business processes from end to end, including retail point of sale (POS), inventory, store and terminal management , accounting, returns, marketing, e-commerce, pickup and delivery, and support.
Keeping inventory-management costs down is crucial for retail companies. NetSuite helps you slash inventory costs by providing tighter control of stock levels, and manage inventory across multiple channels and locations in real time, using sophisticated tools such as demand-based replenishment.
One integrated system (ERP, CRM, ecommerce) delivers a single, real-time view of the customer across all departments, channels and locations.
Gain real-time visibility into online and in-store sales and inventory, as well as time-sensitive support issues.
Complete Multi-Channel, Multi-Location Business Management. NetSuite manages all of your retail channels in one system, including activities across any number of store locations, e-commerce Web sites, online marketplaces, catalog business and wholesale channels. Track all order and inventory data in one place, regardless of which channel it comes from. Get a single view of your customer with all of their order information and support questions across all channels, so that you can give them a better shopping experience.
NetSuite's end-to-end functionality includes everything you need to run a complex, multi-channel, multi-location retail operation—from fully integrated POS, marketing and customer management to inventory and accounting. NetSuite thus ends the need to support and run multiple disparate systems.
Native e-commerce and fully integrated POS mean that you can manage all of your sales channels and back-end operations with one system in real time.
NetSuite allows you to view and manage sales, inventory, and all other operations in real time at the store, region, or company level.
See all purchases, returns, support requests, and other information by customer in real time, regardless of the channel used. You'll give your customers a better shopping experience, too. With NetSuite, you can let them buy from one channel, pick up from another, and make returns to a third—something no other system supports.
Powerful E-Commerce Capabilities Integrated with Your Other Channels. NetSuite enables you to deliver an intuitive, "Amazon.com-like" experience to your customers, allowing you to better manage and grow your business within a single system. NetSuite provides a full-featured Web store that integrates directly into your business—importing orders, reducing inventory, and creating customer records.
NetSuite is the one business application you need to run your e-commerce operations. Because it handles everything from Web store creation through inventory management, sales, and shipping, NetSuite makes it simpler to manage your online business better.
NetSuite helps you create a full-featured Web store that provides customers with a simple, intuitive online shopping experience. NetSuite ensures high levels of service at lower costs for your online operations, from purchase to fulfillment.
NetSuite is the one business application you need to run your e-commerce operations. Because it handles everything from Web store creation through inventory management, sales, and shipping, NetSuite makes it simpler to manage your online business better.
NetSuite gives you built-in site analytics and reporting features that enable one-to-one and aggregate analysis of your visitors' browsing and shopping habits.
NetSuite enables global, 24/7 customer self service that drives service levels up and operating costs down. Customers can log in and view every order placed, along with its shipping status. Customers can also request returns, repeat past orders, view quotes, and make payments. In addition, NetSuite facilitates your fulfillment process with integrated shipping labels from UPS, FedEx® and USPS, automatically retrieving and forwarding package tracking information to your shoppers.
NetSuite provides retail companies with intuitive, easy-to-use online marketing tools that you can use to broaden you reach and grow your business—such as paid and natural search-engine marketing and high-volume e-mail campaign management—all with real-time performance and return-on-investment (ROI) analytics.
NetSuite allows you to conduct e-commerce around the globe with multi-language, multi-currency, multi-country and multi-brand Web stores that can all be run and managed from a single NetSuite system. Leverage the knowledge you gain from serving customers in brick-and-mortar stores to easily and efficiently sell to a global customer base. NetSuite provides multiple language and currency options and built-in shipping customs documentation.
Single View of the Customer Across All Channels. NetSuite enables you to have a 360-degree view of each customer. You can see every order they've placed and every item they've purchased, regardless of which channel they used. You can view every recorded communication you've had with them—including receipts, emails, support questions and online chat. NetSuite also lets you offer special pricing and promotions to particular customers, and apply that pricing across all channels.
See every aspect of your relationship with any customer, from purchases and returns to the individual marketing campaigns they've responded to. You can even see their demographic information for trend analysis.
Using NetSuite's integrated customer-support functionality, customers can submit support issues to you online or through an in-store interaction. Your support teams can then instantly see and address every support request any customer has ever made, along with the responses provided.
Personalized marketing campaigns let you find and keep more customers—and give them higher levels of service. With NetSuite, you can base marketing programs on a customer's demographic data, purchase history or any other aspect of your relationship.
Real-Time Visibility Across Your Business with Customizable Dashboards. Finally, "information at your fingertips" is a reality. NetSuite lets you see sales and inventory information by channel for any time period, in real time, so that you can make timely, fact-based course corrections. See data trends in sales, inventory utilization, service issues, expenses, and much more. For example, find out which items are selling better in each channel, and update inventory and pricing accordingly. It's all managed with point-and-click content additions and drag-and-drop layout. And with 15 out-of-the-box, role-based dashboards, NetSuite makes it easy for every user in your company to have a dashboard that they can customize to monitor the information relevant to them.
Spend more time learning from and acting on your data, and less time gathering it. NetSuite's real-time visibility into your key business drivers lets you accurately identify successes as well as problems, and then proactively manage your business for greater success. As a result, you'll be able to free up your employees and resources for more important tasks.
NetSuite lets you generate reports on any data in the system with point-and-click customization. NetSuite's dynamic, graphical user interface enables users to preview the report exactly as it will appear when run, while they build it. This powerful report builder allows users to easily manipulate data columns, grouping levels, and formulas within reports.
Saved searches allow you to easily combine and compare data from any part of the system and then publish the results on a user's dashboard for proactive alerting. For example, the system could alert you instantly if an inventory item at a specific location falls below a pre-specified level, or if a register drawer used by a specific employee falls short by more that a pre-set amount. With a few clicks, you can even arrange to get email alerts if defined parameters are met.
NetSuite's dashboards provide you with real-time business intelligence across all areas of your company—from accounting and sales to inventory and marketing. These patent-pending dashboards are customizable for each employee in your company, based on their role and permissions levels.
Having accurate, real-time KPIs can be the difference between surviving and thriving in the retail industry. NetSuite's key performance indicators (KPIs) deliver instant measures of critical metrics of your company's operation. This real-time visibility lets you manage your business proactively with smart, timely decisions. NetSuite KPIs eliminate the need to run multiple reports or do manual, paper-based work to generate the same information.
With NetSuite, you can drill down to greater detail and transaction management directly from the dashboard. If a dashboard KPI catches your eye, click on it to go directly to the underlying records or report. It's instant access to all the information you need.
Deep Inventory, Purchasing and Order-Management Functionality. NetSuite saves retail companies the countless hours of work associated with data entry, organization and fulfillment. NetSuite provides real-time inventory management across all channels and locations, and associates item costs with related expenses, improving the accuracy of inventory profitability. NetSuite stores a 360-degree view of every SKU—its pricing, available inventory, preferred vendors, order history, Web-site publishing information, and much more. NetSuite can even manage the entire order workflow, including billing, integrated shipping, and return merchandise authorizations. You also can automate purchase orders on a per-store basis using actual sales history.
NetSuite gives retail companies the real-time visibility they need to track inventory effectively: where it is, where it's been, and where it's headed. As a result, purchasing managers can use that data to make better, more informed buying decisions. With real-time inventory status, your employees can track any piece of data that impacts inventory, from warehouse receiving to individual transactions. More importantly, the company can now hold only the inventory it needs—no more and no less.
When creating new inventory items, NetSuite's inventory management software application allows you to define their characteristics, such as in-store, Web, or volume pricing; Web-site captions; images; and more. Authorized employees have full views into inventory levels. Orders from the Web, retail stores or sales organization are instantly reflected in inventory levels.
NetSuite lets you move from manual, paper-based purchasing to lower-cost, higher-control automated purchasing. In this way, NetSuite streamlines purchasing, saving you money that goes straight to your bottom line.
NetSuite streamlines the entire order-management process and lets you track order fulfillment at every step. With shipping integration, online customers get a real-time view into the shipping status of their orders. Smoother order management reduces delivery times, improving customer satisfaction.
NetSuite is the first and only Web-based business application to offer integrated UPS, FedEx, and USPS shipping functionality. You can fulfill orders, get real-time shipping rates, validate addresses and print shipping labels—all directly from the NetSuite application.
NetSuite efficiently manages the return process while providing full visibility to both you and your customers. Both customer service representatives and customers logged into the Customer Center can generate Return Management Authorization (RMA) forms and route them for approval, eliminating return headaches.
Integrated point-of-sale (POS) system OnSite has leveraged many years' experience serving multi-channel retail customers to develop a point-of-sale module specifically for NetSuite. The OnSite POS solution allows you to use the power of NetSuite for all in-store transactions and supports the latest POS hardware from top vendors.
POS for NetSuite supports simple magnetic-swipe and rich transaction devices, enabling reduced rates for card-present and PIN-debit processing. Customers can use custom-designed gift cards in-store and online.
POS for NetSuite provides tight payment-method management for each shift, with enhanced reporting for all stores and terminals.
POS for NetSuite allows anonymous speed-checkout with special rules to prevent improper crediting and other security holes that are often associated with anonymous customer processing. Named customer management provides the utmost security for data collection that maximizes CRM, SFA and reporting visibility.
POS for NetSuite supports the latest hardware—including multi-line displays, electronic signature capture devices, receipt printers, and terminals—from leading vendors such as Hypercom, Epson, Dell, HP, APG, Star Micronics and others to provide a high-end and fast POS experience for cashiers and customers.
POS for NetSuite has options to enable matched refunds, split payments, terms and many other best-in-class payment features that increase security and flexibility at the point of sale.
POS for NetSuite leverages the full capabilities of NetSuite's order-management capabilities to meet specialized in-store and fulfillment-use cases, such as in-store Web-order pickup, customized item purchases and fulfillment/shipments.
POS for NetSuite can restrict functions to manager-only override, allowing sensitive functions to be performed on a per-transaction basis.
POS for NetSuite does not store any sensitive data locally (in the store), making it virtually impossible for a meaningful data breach to occur in-store. All data sent over the Internet is encrypted and sent to NetSuite and the Shift4 gateway—both PCI-compliant and certified entities.
POS for NetSuite delivers hundreds of the latest POS-specific features to maximize speed and security to meet customer and merchant needs.
Superior Marketing Tools for Retail Companies. NetSuite provides multi-channel retail companies with the marketing tools you need to broaden your reach and grow your business. You can create and execute highly targeted, personalized e-mail campaigns, as well as manage paid and natural search-engine results and affiliate marketing. With closed-loop marketing, you can see revenues, costs and return on investment (ROI) for all campaigns in real time. Automated upsell and cross-sell functionality lets you offer add-on products at the register or in the Web store. NetSuite provides promotional capabilities such as multiple discounting capabilities, volume pricing and customer-specific discounts.
Using NetSuite, you can create highly targeted campaigns based on your customers' purchase histories and support cases. In this way, you can not only meet customer needs, but also anticipate them. NetSuite also helps you optimize your marketing campaigns on the fly by providing real-time ROI and performance reports on your personalized dashboard.
NetSuite updates information on customer segments and profiles based on the constant input of new data. Additionally, it mines that data continuously for better business intelligence.
NetSuite also lets you design promotional discounts and track them via promotional codes. With NetSuite, you can track leads and referrals by medium (such as purchase lists, print media or TV), by types of leads (like company size, industry or location) or by the promotional offer.
NetSuite is the market's first and only CRM solution that truly maximizes all your e-mail marketing efforts. NetSuite provides target-segment creation, creative development and campaign execution, and mass e-mailing capability with virtually unlimited volumes per campaign.
NetSuite includes cutting-edge tools that create search-engine-friendly pages and allow you to easily optimize certain portions of your site.
With NetSuite, you can report on all paid-search keyword buys down to the keyword and search engine, in real time. Most importantly, NetSuite provides closed-loop analysis of leads driven by paid-search campaigns from the time a user clicks on your ad through the actual purchase.
Manage your affiliate relationships more efficiently with NetSuite. Track leads back to the affiliate that sent them to you, then view all of their sales activity and associate it to the affiliate.
Unlike traditional packages, NetSuite allows you to view the full purchase history for all customers, regardless of whether the purchase was made online or in-store, which helps improve cross-selling. NetSuite also offers customer-segmentation capabilities to let you collect and analyze deep demographic information, and then target groups with matching data along with criteria such as state, zip code, company size, or specific industry.
Best-of-Class Accounting and Financials. NetSuite accounting and financial tools serve as the solid foundation for your growing retail business. A host of cost-management tools will also help to guide your profitable growth.
The backbone of any business is financial management. NetSuite was built from the ground up with accounting at the core of the solution.
NetSuite supports the complex pricing needs of a wide range of retail businesses with volume, term and contract/customer-specific pricing, as well as minimum order amounts. NetSuite also supports credit-card payments and invoicing based on customer terms and credit limits, as well as payment via Level 2 credit-card purchasing (P-Cards) and standard bank credit cards.
NetSuite manages the entire procurement process from paperless requisition and workflow-driven approval to automated purchase-order creation, receipt, matching and payment.
Publications like Forbes and PC Magazine have ranked NetSuite #1 for functionality, technology and ease of use among online business-management software providers. That's why NetSuite has been named the fastest-growing business software company in the United States.
NetSuite accounting maintains a complete audit trail of all reports and transactions, giving you security and control of your system and letting you maintain control and accountability in your business.
Easy Customization for Your Specific Retail Requirements. NetSuite's SuiteFlex™ customization and extension technology platform provides your growing retail business with a flexible, powerful and extensible business-management solution.
No more settling for a "one-size-fits-all" hosted application solution. SuiteFlex transforms NetSuite into your company's software, complete with your terminology, your functions and business processes. Customizations and extensions carry forward seamlessly for software upgrades, making maintenance nightmares a thing of the past. Standards-based Web services make it simpler to extend NetSuite to other systems, vertical solutions, and third-party add-on capabilities.
SuiteTalk™ integration makes it easy to enhance, extend and integrate third-party and legacy systems seamlessly with NetSuite. SuiteTalk integration is so straightforward that it can be managed—and maintained—without armies of specialized and high-priced consultants.
Easy-to-use, point-and-click tools provide unlimited personalization, configuration, customization and vertical tailoring—all managed in-system. Authorized business users can use SuiteBuilder™ to personalize dashboards, configure processes, change terminology, and customize data relationships as well as the user interface.
Far Lower Cost than On-Premise Retail Systems. NetSuite provides dramatic cost savings relative to other combinations of front-office and back-office applications, including Microsoft Great Plains with Salesforce.com or MSCRM, MAS200 with Sage CRM, Prophet 21 with SalesLogix, and more. No longer will you have to justify another upgrade of your hardware and software to keep up with or stay ahead of your competition. NetSuite's on-demand model removes the need for expensive hardware and IT staff. All you need is a browser to manager your entire business. NetSuite takes care of the software and hardware infrastructure. NetSuite's SaaS business model means you'll always have our latest software enhancements automatically, and we'll do the work to make that happen. Any and all of your personal enhancements and configurations come right along with each upgrade, eliminating yet another potential repeated expenditure. Do it once, that's enough. |
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