NetSuite for IT Resellers

NetSuite provides IT Resellers with the revolutionary ability to manage a business that sells both products and services in one seamless, integrated application. Additionally, NetSuite manages the end-to-end lifecycle business processes in one system with marketing from suspect to lead, sales from prospect to proposal to contract, inventory management, shipping and delivery tracking, project tracking and billing throughout service delivery, returns management, and upsell/add-on intelligence to ensure ongoing relationships with valued clients.

Companies that resell IT hardware and the accompanying services typically cobble together and then juggle several different business applications — and numerous spreadsheets — to manage the intricacies of their businesses. Rather than trying to rely on multiple "silo" systems, NetSuite provides one intelligent, integrated, customizable application to unify your product and your services business processes, increase visibility for better decision making, and enhance your ability to work with your customers and suppliers.

NetSuite saves any company that resells technology countless hours of work associated with data entry, organization and fulfillment. You'll be able to convert leads to opportunities, opportunities to orders, orders to shipments, and shipments to revenue easily and efficiently. NetSuite also manages the order fulfillment, packing and shipping processes of a warehouse. The UPS or FedEx integration allows you to simply transmit your order information directly to UPS or FedEx and instantly receive back the rate, tracking number, address verification and the ability to print out shipping labels to be shared among different individuals, teams, and customers. You can even improve the accuracy of inventory profitability by associating item costs with related expenses, calculating complete landed costs, and factoring in expenses such as shipping or duty. Key features of product management for IT Resellers include:

• Advanced, multi-location inventory
• Bin and lot management
• Demand-based inventory replenishment
• Accurate order promising and inventory commitment
• Order management with advanced shipping
• Integrated UPS® & FedEx® with tracking
• Drop shipping with landed cost
• Streamlined receiving
• Returns management

NetSuite integrates your project tracking and administration seamlessly with your front and back office applications for clear lines of visibility within and across projects for internal teams and for your clients. This results in greater collaboration, cost efficiency and client satisfaction. With features like NetSuite Advanced Project Accounting you can manage the project and consulting aspects of your reseller business more effectively with integrated project/job tracking and reporting. You can automate project/job creation when specific services are sold, and automatically track percent complete and time budgeted and spent on project tasks.

These key benefits for services management include the ability to:

• Manage multiple project types
• Time and materials
• Fixed price
• Cost plus projects
• Automate job creation based on sales
• Estimate labor & revenue
• Track time from employees and contractors in one streamlined interface
• Tie projects to customers and bill directly
• Track payroll expense allocation for projects
• Broaden project visibility, measure performance
• Create better job tracking reports
• Employee utilization
• Current backlog
• Estimated job profitability
• Customer/job profitability
• Paperless expense reports
• Advanced calendaring & activity time management
• Document management

Financials are complex in any industry and they can prove a particular challenge for businesses that sell both products and services. With NetSuite modules for advanced billing and advanced project accounting, sophisticated, compliant financial management is ensured — and still easy to use and manage. NetSuite automates complex billing schedules and gives you complete visibility into future billings and cash flow. Once contract terms are set up in NetSuite, invoices are automatically created based on those terms.

Few financial packages provide these tools, forcing companies to manage these complexities offline in spreadsheets or in third party standalone packages. With NetSuite you have one financial system that manages accounting and complex billing — so there is no more duplicate entry.

Key features include:

• Advanced billing
• Revenue recognition based on time and / or milestones
• Deferred revenue management
• Pricing
• Revenue forecasting
• Multiple budgets
• GAAP & regulatory compliance
• Complete financials foundation
• Complete Procure-to-Pay purchasing
• Advanced financials
• Totally automated Contract-to-Cash Processes
• Project revenue forecasting
• Cost allocation to projects
• Contractor self-service portal for time entry
• Improved project management and flexible project profitability
• Time & expense custom workflows and routing
• Streamlined time & expense entry

Managing the customer life-cycle successfully can make or break a mid-market company. Unlike standalone CRM applications, NetSuite's award-winning CRM solution is seamlessly integrated with financials and your back office systems, giving you a 360 degree view of your customers and prospects.

• 360 degree view of the client
• True marketing ROI
• Complete Lead-to-Contract process
• Services item catalogue
• Multiple forecasts
• Integrated incentive compensation management
• Self-Service Customer Center portals
• Upsell / Cross-sell management

NetSuite's role-based dashboards help IT Resellers manage both the product and the services sides of their businesses. Easily customizable to display the reports, charts, and on-going metrics you wish, dashboards drive individual productivity by providing every person in the company with the real-time intelligence needed to make day-to-day decisions smarter and faster. The dashboards provide real time visibility into all aspects of your business: forecasting, sales, revenue, status of product sales and projects, project availability, project alerts, customer support incidents, and much, much more. For example, reports for utilization and backlog help you analyze your employees' workload and efficiency; estimated job profitability reporting compares your projected loaded labor cost on projects against expected billings.

The dashboards for IT resellers include:

• Key Performance Indicators
• Real-time Visibility
• Standard and Customized Reporting
• Repeatable reporting
• Group Calendaring
• RSS Content
• Direct Drill-Down

You can tailor NetSuite to meet your exact business requirements.

NetSuite's SuiteFlex customization and extension technology platform provides growing businesses like your with a flexible, powerful and extensible business management solution. Easy-to-use, point-and-click tools provide unlimited personalization, configuration, process validation and vertical tailoring. Called SuiteFlex, these NetSuite tools let you customize end-to-end business processes to your precise company and industry requirements, build the new functionality, workflows and processes your business demands, connect to legacy and third party applications and content providers, and personalize roles to optimize individual and team productivity.

SuiteScript
Build new functions, processes, and entire applications and host them in NetSuite.

SuiteTalk
Seamlessly extend NetSuite to legacy systems and third-party vertical applications.

SuiteBuilder
Personalize and configure NetSuite with easy-to-use, point-and-click tools.