Web Store
Order Management
|
 |
|
As a set of processes that touches almost every functional area from fulfillment to customer service, order management plays one of the most critical roles in how ecommerce companies do business. That's why it's critical to automate and track the entire order cycle. How else can companies uncover bottlenecks in their system? Or coordinate the work of each department as it pushes a transaction through to completion?
With NetSuite, companies can capture and manage the customer order from start to finish. NetSuite eliminates the manual transfer of customer orders from your Web store to your back office, saving money and reducing time to fulfillment. Additionally, you gain a 360-degree view of the customer through an integrated, real-time customer record. Leveraging this record, you can boost customer service by empowering your service and sales employees with real-time information about inventory, vendors and customers.
|
- Convenient access to shipping options from FedEx and UPS keeps customers coming back.
- With drop-shipment capabilities, you streamline order management while reducing inventory costs and increasing customer service.
- A variety of secure payment options gives customers greater confidence and engenders long-term loyalty.
|
|
|
|
- Integration with FedEx® Shipping Functionality and UPS OnLine® Tools allows your customers to enter multiple shipping addresses and view current shipping charges. In addition, customers can check shipment statuses in real time.
- Items ordered from your Web store can be drop shipped automatically.
- Integrated, real-time credit card payment capabilities allow you to process payments instantly while also providing customers multi-level fraud protection.
- NetSuite accepts a variety of payments in a variety of ways: credit cards, electronic transfers, purchase orders, COD, and phone/fax orders.
|
|
|
|
