Partner Center
Order Management & Sales Tracking
|
 |
|
 Over the past decade companies, along with their co-marketing and reselling partners, have turned to CRM strategies and CRM solutions to improve their interactions with customers. But one fundamental challenge remains: integrating customer-facing functions with order-management processes.
If your front office and back office are working in isolation, a salesperson can't access a record of a support issue, nor can a service representative access an order. Similarly, your partners are shut out of key processes. As a result, your company may not be delivering comprehensive, top-notch customer service, leaving you open to competitors. To succeed in today's competitive landscape, you need integrated data and processes.
NetSuite delivers the market's first and only integrated solution that ties CRM to order management. NetSuite offers everything you and your partners need in a single, powerful solution, including: order placement and status, volume and negotiated pricing, and referral revenue share tracking.
|
- Link customer-facing and order-management functions, so that your internal employees and external partners never have to leave the NetSuite application to complete key business processes.
- Give partners the ability to place and track orders, slashing your overhead expenses.
- Deliver special promotional pricing to customers with the peace of mind that your partners are working with only updated offers, and that customers never receive inaccurate pricing.
- Automatically create reports on partner-generated order activity with ease, eliminating the time needed to gather the data manually.
|
|
|
|
- Enable resellers to place and track an order on the behalf of customers—but without having to work through your internal sales staff.
- Give resellers access to up-to-the-second volume and negotiated pricing, eliminating the concern that your resellers are promising prices or promotions that are outdated.
- View all your partners' leads, orders and sales activities.
- Create customized reports according to the criteria you set.
- Use referral revenue share tracking to give your co-marketing partners credit for leads that turn into sales, and your resellers credit for closed deals.
|
|
|
|
