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Customer Portal

Empower Your Customers with Powerful Self-Service from Anywhere, Anytime, on any Device

NetSuite CRM+ features a powerful cloud-based Customer Portal that allows your customers self-service through highly personalised, interactive service on the Web. Your customers can quickly search your knowledge base for answers to their questions, troubleshoot, finalise transactions, and enter support issues. With strong collaboration, and a range of self-service choices, you will boost customer satisfaction and increase long-term retention.

Key Benefits

  • Customers can simply submit trouble tickets from anywhere, on whatever device, by logging onto your site and accessing personalised information and necessary support documentation.
  • Deliver password-protected access to key customer support tools, such as the NetAnswers Knowledge Base.
  • Customers have complete tools to manage their own profiles, view their order histories and check their order status and place new orders 24/7.
  • Provide automatic receipt confirmation for a service request with a case number.